468-, 498 W Van Buren St, Chicago, IL 60606, USA
Not resolved

The driver refuse to let my grandson on the bus for know reason.The driver made him get on last and refuse to put his luggage on.

My grandson a 26 year old male was not off no drugs whatsoever. The driver was very rude. All the time I was on the speaker phone so I heard the whole conversation. I ask the driver for his name and he refuse to give it to me.

The driver said he was the night manager. I call the Mega Bus and all they said was I'm sorry. This was on Thursday night at 11:40 p.m. Pick up on West Poke Street.

He was very disrespectful, rude and judgmental. My grandson was hurt and in tears.

I as a taxt payer and citizen need this to be address as soon as possible.I will like a refund and a apology or I will take this matter further.

I didn't like: Driver was very disrespectful, Bus driver disrespect, Bus itsself, Poor customer service.

Review #978636 is a subjective opinion of a user.

PRODUCT OR SERVICE Megabus Vehicle Driver
Reason of Review / Monetary Loss Disrespectful driver / Not specified
Preferred solution Driver needs disapline

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