Not resolved
1.8
Details
Additional Fees
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
2 comments

I called 2 hour and 45 mins before the time of departure.To change the date until saturday.

Refund was not a option. I was one hold for 10mins until i had a live person to answer the phone. When i finally spoke to someone. They told me the computure would not allow them to change the days.

What the point of having a manager if they cant even overide the computure.Very upset i lost my ticket and my money.

Review about: Megabus Customer Care.

Reason of review: Poor customer service.

Comments

Terms of Service
Post Comment
Cancel
user70517608
#1414814

Can't pay for ticket

Anonymous
#1414772

You called the day of the trip, did you really expect a refund?You don’t get one, that’s obvious.

As for changing the date, I doubt that happened.

I’ve called many many times to change dates of my trips.It costs a little bit, but they’ve done it every single time.

You May Also Like