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Recently I had mad reservation and made reservation from round trip but end up going one and canceled the round trip in just a minute I cancelled the round trip and the told me they told me that they can't refund my money and give me a credit at a later time and then Called back a couple of weeks later to use my credit and then they told me I cant use the credit

I lost over $158 I called in to speak to management and the customer service people was very rude and laughing at me on the phone as I was trying to explain the situation to them they laughed at me this made me feel very sad and upset for I'm on a fix income and I was trying to see a love one and just received my money back the people i SPOKE TO at the office out of New Jersey was kHOLE,jOHAN AND uNQUICA that was three out of the six people I talked to and was very unprofessional and rude I feel that I'm a valued customer and they treated me like I was nothing after I was told that I have a created and then come to find out that it's not going to be honored I'm confused but this is unacceptable

please if this later reaches the right person like the president of the company please contact me Coacho31@***.com

Reason of review: Problems with payment.

Monetary Loss: $174.

Preferred solution: Full refund.

Location: Secaucus, NJ 07097, USA

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