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These two individuals were extremely rude and had ZERO compassion for the loss of my item - Alicia 5188187 and Miniiemeh 5188027.

Miniiemeh hung up in my face while I asked to speak with her manager.

She stated she will not transfer me, because she has other customers to take care of.

This is very unprofessional. I frequently patronize Megabus and have never been mistreated in such a way as this.

I am a paying customer and expect to be treated with kindness and empathy.

Very unfortunate that I am experiencing such AWFUL customer service.

Those two need to be trained properly. They make Mega Bus look horrible in the eyes of their PAYING CUSTOMERS!

Carlita Ballard

carlita57@man.com

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