Not resolved

These two individuals were extremely rude and had ZERO compassion for the loss of my item - Alicia 5188187 and Miniiemeh 5188027.

Miniiemeh hung up in my face while I asked to speak with her manager.

She stated she will not transfer me, because she has other customers to take care of.

This is very unprofessional. I frequently patronize Megabus and have never been mistreated in such a way as this.

I am a paying customer and expect to be treated with kindness and empathy.

Very unfortunate that I am experiencing such AWFUL customer service.

Those two need to be trained properly. They make Mega Bus look horrible in the eyes of their PAYING CUSTOMERS!

Carlita Ballard

Product or Service Mentioned: Megabus Customer Care.

Reason of review: Poor customer service.

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