Yesterday at the Megabus station in Atlanta, my mother in law and 3 step kids were traveling to Chicago. Per Megabus customer service they suggested I make the 6 hour ride to Atlanta to catch the bus We pull up to the address on our tickets only to find that it is for a church and not the Megabus station.
Panicing since the bus leaves in 15 min we get in the car and race to the correct bus station. I was relieved to see the bus still at the station since it was 3:11 and the bus is scheduled to leave at 3:10. They run to the bus to a closed door where we knock to be let on and the bus driver waves good bye to them and pulls off.
I could not believe it!!! Not only will they not honor the fact the address was not correct but the fact that the bus driver waved to us as she pulled off from being parked at the station!!!
Product or Service Mentioned: Megabus Vehicle Driver.
Reason of review: Poor customer service.