Miami, Florida
0 comments
Featured on Facebook 100% full Not resolved

I purchased a ticket for my daughter through the Megabus website.The address 3801 NW 21st Street in Miami, Fl is not an active departure location.

She was at that particular location 45 minutes before departure and the bus never showed. After several calls to Megabus she was finally told that that departure location was incorrect and given another location to go to to catch the bus. Megabus did not honor her ticket and my husband had to purchase another ticket for her to travel. He was told the ticket is non-refundable and nor transferable.

This bus service is ripping people off. College students budgets are extremely tight and now here is a bus service robbing them. Anyone who purchase a ticket to depart from M.I.A. Location is going to go to this site and think they missed the bus.

Yes the bus will be on time but not at that location.All Megabus have to do is change the location on their website to alleviate the confusion.

Review about: Megabus Bus Service.

I liked: Safe driving.

I didn't like: Refund polcy, Dishonest.

Review #803481 is a subjective opinion of a user.

3.0
Exchange, Refund and Cancellation Policy
Customer service
Discounts and Special Offers
Number of Destinations
Website
PRODUCT OR SERVICE
Megabus Bus Service
Reason of Review / Monetary Loss Poor customer service / $31
Preferred solution Location Correction is needed A.S.A.P.!

Had an Experience with Megabus?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"On September 17, 2016 I was scheduled to catch a Megabus from Durham, NC to Washington, DC to board a train to Chicago. The bus was due to arrive in..." Read more
"I was scheduled to travel on Wednesday May 11th 2016 at 8.45pm from Minneapolis. The supervisor told me that I could not board the bus because I had an extra..." Read more
"In March I had a shockingly bad MegaBus experience on various levels, and I've heard of similar from friends. When I got home that night, I wrote a review..." Read more
"My wife and I reserved the 10:15 pm bus from Niagara Falls to Toronto because the terminal staff recommended we take that bus instead of the 10:35 Greyhound which we..." Read more
"this photo is taken by ladder yesterday/tonight (24-3-2017) on timebucks right now. I'd really wanna ask you guys, how to earn 37.835 in timebucks, when timebucks does not count in..." Read more
"This man is a sexual predator he known to take women rob them and leave them helpless sometimes takes to another town. He preys on young singles mothers usually in..." Read more
"I never complain about anything so unusual I am doing this I had my dresses custom made ,I was particular about measurements but I was unable to get my arms..." Read more
"I spent $80 on a fruit basket for my daughter and what arrived looked nothing like the picture. The basket was pathetic and the amount of fruit came no where..." Read more