Miami, Florida
Featured 100% full Not resolved

I purchased a ticket for my daughter through the Megabus website.The address 3801 NW 21st Street in Miami, Fl is not an active departure location.

She was at that particular location 45 minutes before departure and the bus never showed. After several calls to Megabus she was finally told that that departure location was incorrect and given another location to go to to catch the bus. Megabus did not honor her ticket and my husband had to purchase another ticket for her to travel. He was told the ticket is non-refundable and nor transferable.

This bus service is ripping people off. College students budgets are extremely tight and now here is a bus service robbing them. Anyone who purchase a ticket to depart from M.I.A. Location is going to go to this site and think they missed the bus.

Yes the bus will be on time but not at that location.All Megabus have to do is change the location on their website to alleviate the confusion.

Review about: Megabus Bus Service.

I liked: Safe driving.

I didn't like: Refund polcy.

Review #803481 is a subjective opinion of a user.

Number of Destinations
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
PRODUCT OR SERVICE Megabus Bus Service
Reason of Review / Monetary Loss Poor customer service / $31
Preferred solution Location Correction is needed A.S.A.P.!

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