Megabus - Angry College Parent

124 of 738 Megabus reviews

I purchased a ticket for my daughter through the Megabus website.The address 3801 NW 21st Street in Miami, Fl is not an active departure location.

She was at that particular location 45 minutes before departure and the bus never showed. After several calls to Megabus she was finally told that that departure location was incorrect and given another location to go to to catch the bus. Megabus did not honor her ticket and my husband had to purchase another ticket for her to travel. He was told the ticket is non-refundable and nor transferable.

This bus service is ripping people off. College students budgets are extremely tight and now here is a bus service robbing them. Anyone who purchase a ticket to depart from M.I.A. Location is going to go to this site and think they missed the bus.

Yes the bus will be on time but not at that location.All Megabus have to do is change the location on their website to alleviate the confusion.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Customer service
Website
Number of Destinations

  • What I liked
    • Safe driving
  • What I disliked
    • Refund polcy
    • Dishonest

Reason of review:
Poor customer service
Preferred solution:
Location Correction is needed A.S.A.P.!
Monetary loss:
$31
Product or service
Megabus Bus Service
Review category
Transport
review #803481

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