575 NJ-17, Ridgewood, NJ 07450, USA
Not resolved

Left NYC at 4:45 to fairhaven MA scheduled arrival 9:55 We did not arrive until about 12:00 This was May 11th

I can understand a delay due to traffic but this was not the case. We arrived in New Haven CT and the diver got off the bus. He came on to tell us he was waiting for a replacement driver and it should be 10 minutes. — approximately 44 minutes later the diver arrived. He drove for awhile and than got off highway and pulled into a gas station he did not say anything Several passengers asked why we had stopped He didn’t respond Finally after several more queries he said we were waiting for the driver you had gotten off in New Haven to replace him Twenty minutes later he arrived

This seemed odd that a driver whose had to stop driving legally met hours resumed again. Is this why we were kept waiting to give him a break. He was curt when passengers asked him about the delay and switch said he couldn’t drive by law. No communication even when I called the company they said they had no information.

How can you run a comorhis way

Product or Service Mentioned: Megabus Bus Service.

Reason of review: Not as described.

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