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This company just lost a customer that they would've had used them for four years. I tried to change my son's ticket to come back for Christmas break and the website will only come up with a white page and wouldn't let me re-book. I tried to look up a phone number to...
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#1142715
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The reservation (57/58-3021-120317-M27R-1830-NEW-ALB) for the bus my daughter was going to take home from NYC to Albany, NY said to be at 34th Street between 11th and 12th at least 15 minutes prior to 6:30 p.m. There were no buses on that block last night. There were a...
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1.0
I didn't like
  • Bus did not show up and service reps disconnected my call 2x
  • Customer service reps are rude
#1141667
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Good Day , Yesterday I bought a ticket from boston to new York for the 6:00pm departure. I got to the bus door and was not let on because the bus had already close its doors. It wasn't 6pm yet and the worker(a man) made me miss the bus, they wanted me to pay $5.00 to...
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1.0
#1141406
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Megabus - What?

Megabus
#1146624
There isnt an office to contact?
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Megabus - Bus ticket

Megabus
#1145564
5.0
Details
I spoke with a customer service representative about the date of my ticket. He was very rude and did not try to assist me besides me buying another bus ticket. I do not recommend this bus company to anyone.
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Megabus - Great people

Megabus
#1145385
4.9
Details
Good customer service and great price
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Additional Fees
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Customer service
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Exchange, Refund and Cancellation Policy
Level of Comfort
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Value for money
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Megabus - Wonderful

Megabus
#1145382
5.0
Details
Friend and family great price
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
The bus was meant to leave at 8 but did not depart until 8:45. There was NO communication about what was going on or when the bus would get there. Finally we get on the bust drive for one hour (trip was supposed to be four) and then are told the wheels are overheating....
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#1140523
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I am a vocational counselor, attempting to find gainful employment for persons with mental illnesses. I spoke with a supervisor from the customer service department ( 877-462-6342), named 'Shantel'. The supervisor could not answer any of my questions correctly, provide...
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1.0
#1139781
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I did not receive the email confirmation for the ticket purchased from megabus. Causing me to miss my trip from Atlanta to Orlando on 11-25. I spoke to megabus customer service, who informed me that it was nothing that could be done. I would have to purchase another...
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Anonymous
jo ann

okay, you make no sense. you state you missed your trip due to the fact that you did not receive confirmation email. yet you rated them a 3 out of 5. very contradictory. I...

3.0
#1138210
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I bought a ticket to Philadelphia from NYC. The bus was supposed to leave at 9:20 and I was at the bus station at 9:05 and waited in the line for Philadelphia with some passengers. The assistant came and call us and said us this is the last call around 9:15 and he took...
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1.0
I didn't like
  • No available supervisors
  • No customer appreciation
#1138015
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Megabus - TRIP RUINED
I paid $202.00 for me and my daughter ticket & they sent me an email on where the bus will pick me up, im out in the cold with my child waiting ONLY to find out they changed their pickup location around the corner from where we was. The customer service rude asf. They...
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#1136741
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My child was scheduled and has ride mega bus for the past 3 Years back and forth to her destination but today of al days we are at the pull off time exactly no bags bus still there others also looking confused an elderly lady was there before me and still didn’t get on...
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Anonymous
Anonymous

"cheap prices at the compromise of service ...sad"Which is what the people on the other side would say when their bus was late forcing them to change plans, miss connections e...

1.6
#1136212
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Not only was the bus 2 hours late, but when the bus finally arrived, the bus driver was very rude. The bus was suppose to arrive at the bus top for pickup at 11:05pm. It ended up arriving at 12:58Am (not to mention it was the day before thanksgiving and it was freezing...
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#1136037
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