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1.9 Based on 333 reviews
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  • Customers like
    • Price 13
    • Price range 12
    • Bus drivers seem to know the route well 5
  • Customers don't like
    • Poor customer service 24
    • Refund policy 17
    • Terrible customer service 10
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I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only allowed one piece of luggage per customer. That being said, the driver was absolutely unreasonable and incredibly nasty, and should be fired, because nobody should EVER treat... Read more

Was this review helpful? 40 34

I take Megabus round trip at least once a month. Years ago the wifi seemed to work reliably. NOW NEVER WORKS. On ones laptop it will show connected to an excellent wifi signal but trying to sign in beyond the Agreement Terms page doesn't work. NEVER, I called Sweden, Megabus's Swedish wifi provider, ICONERA technical dept is Megabus's wifi provider and they said Megabus never contacted them about work orders that their wifi systems weren't... Read more

Was this review helpful? 15 5

Had personal matters come up...(we All do) so vacation had was cancelled :(... Try to send an email to for refund or reschudule for a later date,but was told I had to reschudule within 24hrs after my travel time!! Please I ask for A refund?? My reservation summary order is AAGSIRI...Reservation Number is 33/34-7205-071512-M36-1430-PIT-WAS it came from my account...Email address Please can... Read more

Was this review helpful? 13 16

I live in New York but travel back to my hometown, Philly, often. I used to be a regular Chinatown bus rider. Granted the bus was a headache because you couldn't reserve a seat but at least you could buy a round trip ticket for $20 and use it whenever you desired. I started taking mega-bus about a year ago, thinking that paying a little more would be worth it to get a reserved spot. Unfortunately mega-bus service has gone from ok, to... Read more

Was this review helpful? 9 20
Megabus - Review about Bus Trip from New Orleans, Louisiana
1 of 5

I'm highly recommening for anyone thinking to take any trip on Megabus especially out of New Orleans not too. You'll be standing out in the elements for hours . In the rain /cold I'm looking at a single mom with two kids out here we've been out here since 6am bus is not to arrive untill 9am. I'm going to looking into submitting a "Class Action Law Suit" against Megabus for treating human beings worst that Animals. Yall with me? Let's do this for... Read more

Was this review helpful? 0 3

On the evening of April 30th, I purchased a MegaBus ticket from Philadelphia to New York . Unfortunately, I purchased the wrong ticket, assuming that this was a bus from New York back to Philadelphia. Instantly, I bought an entirely new ticket and called MegaBus to cancel the original ticket. MegaBus did not accommodate my request so I emailed the customer service. I was promised a response in 3-5 days but did not receive a response until 2... Read more

Was this review helpful? 1 1
Megabus - Barbaric Bus Service
1 of 3

My parents and I took Megabus from Bristol to London and we have had the worst experience EVER. A group of barbarians (from the jungle/forest) were shouting throughout the journey and was putting their legs up the headrest. They brought a huge radio up the bus and was blasting out loud. We tolerated initially. Then, they were tuned up louder and louder to an extent that 4 of us could not bear the decibels! Despite having repeatedly warned... Read more

Was this review helpful? 2 4
Review about Megabus Charlotte To Washington from Baltimore, Maryland
1 of 5

This trip will be my first and last ride on megabus. First and foremost i'm requesting a full refund for reservation #27-4119-113015-M37R-2330-CHR-WAS in the sum of all of my monies @$67.50 for a one way ticket for fraudulent pricing, incorrect route scheduling information, driver giving 2nd driver who failed to id himself to passengers giving a passenger in Durham free rides when i overpaid for my ticket, awful service on both the call center... Read more

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Dear Mr. McGintye, Below please find a summary of my deplorable experience with Megabus. I believe they need to be investigated as I know I am not the only one who has had the experience of being thrown off a trip due to their inconsistent enforcement of their own policies. I sent an email to Megabus, but they have not responded. When I posted the incident on my Facebook page, someone from the company responded but they did not take action. I... Read more

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Megabus - Bus Overheated
1 of 2

On September 17, 2016 I was scheduled to catch a Megabus from Durham, NC to Washington, DC to board a train to Chicago. The bus was due to arrive in Washington around 2:10 PM. My train was pulling out at 4:05 PM. The bus began overheating outside of Petersburg VA and by the time it was repaired and back on the road it was four hours later. I missed my train and had to reschedule for the following day. Plus find a hotel room for the overnight... Read more

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