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I was traveling from State College, PA to New York City, at 2:40am, so I could catch an early afternoon flight to Europe. Before I say anything about the experience, let me just say that I had two bags with me, and yes, I know now that the rules say that you are only...
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Anonymous
anthony

I know you read the luggage policy but you must understand that its in place for a reason, not to torment you but to accomadate everyone no matter if the compartment is empty ...

Anonymous
Anonymous

I bet someone really appreciated all the free clothes :D

Baldwin Place, New York
#367816
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Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
Megabus - Disabled Passenger Abuse
My Name is Tiffany Miller and I rode MegaBus for the Very 1st time Last Night as a Paying Disabled Customer. I have a Disabled Customer Profile on the MegaBus Site. I feel I must address this issue Publicly now. I have Contacted MegaBus Directly through Messenger on...
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Anonymous
Vera

Go one higher. Contact Megabus' corporate office. If you have video and other proof, please send it to them. No corporation wants to lose business or hear of bad customer serv...

1.3
I didn't like
  • Bad service
  • Employees were rude
  • Poor and rude customer care service
#1113298
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MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
MegaBus OR HepABus What Do You See
This is a Quick Overview what Happened On My Return Trip Home from Louisville to Atlanta Sat on Oct 15th which was supposed to be from 4:00-11:55. I have Pictures that I am including of What a Repulsive Ride we All Endured on this MegaBus Journey. Sewage, YES, as in...
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1.6
#1115481
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Megabus - Refund of wrong ticket please
1/1

Megabus - Refund of wrong ticket please

Megabus
#1111662
1.0
Details
I get confused and i bought a wrong ticket instead of Birmimgham-London. I bought London-Birmingham. Thank you very much
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Level of Comfort

Megabus - On my way to Atlanta from new orleans left at 11:30am broke

Megabus
#1114602
2.3
Details
Broke down at 11:57 am on top of the 24 mile bridge ti slidell which wad very scary when you are surrouned by nothing but water sit on the bridge and still sitting its been 2 hours already and its it about 80-90 degrees in new orleans and on this bus we should be compasated for the inconveniece this is dangerous
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Level of Comfort
Price Affordability
Product or Service Quality
Value for money

Megabus - Wasted over 50$ and they don't care

Megabus
#1114984
1.9
Details
Went to mega bus in Nashville and they close bus door on my sons face and took off. So I purchased anotger ticket and went to Chattanooga station and driver denied access to my son cause he was 16. Ended up having to go all the way to Atlanta.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Megabus - Booking

Megabus
#1114475
Horrible connection Could not hear customer service .
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Megabus - Damaged luggage
Megabus - Damaged luggage
Megabus - Damaged luggage
Megabus - Damaged luggage
Megabus - Damaged luggage
My son and I Traveled from Hollywood Fl to Orlando bus was on time and arrived early. Got off the bus got our luggage I noticed that his shorts were wet I asked him where it came from and he said his whole bag was wet..... His bag was soaked everything in it was ruined...
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1.0
#1085601
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I purchased a megabus ticket for my son for Sun. Aug 13th from Columbia Sc to Washington Dc and another from Washington D.C. to Balt.Md to arrive in Md on Mon. The 14th. I forwarded him the reservation number to his phone. I googled directions to Megabus in Columbia sc...
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1.0
#1087603
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Reservation number: 17-6205-100417-M27R-1825-ALB-NEW My Megabus was scheduled to arrive to our destination, New York, NY 7th Ave and 27th Street, at 9:15pm EST. The bus driver was inexperienced and did not have or use a GPS, so he lost his way at least twice and we did...
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2.0
I didn't like
  • Poor comm poor cust serv inconvenience ext chg on co err
  • Refund denied
#1110777
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Megabus.com sold us the wrong tickets. We arrived at the bus we thought we bought tickets for and were refused and threatened with police when we tried to board the ride we paid for. They told us to call customer service. We called at midnite and 45 minutes later they...
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Anonymous
Anonymous

Please explain how they sold you the wrong tickets when you ordered them online. Computers do what they are told to do, by you.

1.3
I liked
  • Price
I didn't like
  • Cheating and rudeness and nonperformance
#1112187
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I dont see how it is legal to charge a customer for a service they didnt use. I asked to speak to a manager and Peter the supervisor answered the phone at 9:47 AM on 10/14/17. He acted like he couldnt hear me saying , " hello " but every time I would talk he would stop...
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Anonymous
Anonymous

I am a little surprised that you have had good luck previously with this company. This time, they were following the normal policy of "no refunds". Will not refund for death...

2.8
#1114960
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I asked "oliver?" If he could help me figure out how to book my trip from Mobile, AL to Conroe,TX. That i was aware the site listed Austin, Dallas, etc. But i wasnt sure which would be better. He continued to say check the site and or google maps. Well since i was...
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1.4
#1113554
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We stopped per schedule in evergreen al on the way from atlanta/montgomery to mobile/new orleans at 2:45 on 10/5/17 and told to be back by 3:15. At 3:11 a 3 minute warning was announced over the gas station pa. All but 2 people loaded back on the bus by 3:15 but no...
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2.9
#1110957
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