Megabus Reviews

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Bus Didn't Arrive

I had purchased a ticket for a 6pm bus from Philadephia to NYC. The bus did not arrive. I spoke with customer service 3 times and each time they told me they could not track my bus and to call back in 10-15 minutes. Another bus did arrive and the driver yelled at another customer and said that those of us with 6pm tickets would not be allowed on his bus because it was supposed to depart at 7:30pm. I waited over an hour for the correct bus to arrive and it never did. I would very much appreciate refund for my ticket as I had to purchase an Amtrak ticket (expensive!) to get home to my family in New York as I had no where to say for an extra night in Philadelphia.

User's recommendation: When the bus shows up, Megabus will get you from where you are to where you need to go. Just have a back up plan... not reliable.

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ID
#2478756 Review #2478756 is a subjective opinion of poster.
Location
Bethesda, Maryland
New Reviewer
March 11 2021 Bought ticket from Jacksonville FL to Orlando that was supposed to leave at 4:45pm but the bus didn't get to pickup location till after 6 something. And didn't get to Orlando FL till 9 and was suppose to be there at 7:30pm. I called megabus to complain...
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ID
#2469018 Review #2469018 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Megabus Bus Ticket
Pros
  • Cost value
  • Price
Loss
$73
Preferred solution
Full refund
New Reviewer

Quality

Honestly I would give them no stars. This service sucks!!! Use another bus service!!! They dont give refunds and they dont give credits!!! Its not my fault my relative died!!!! And one of the customer service operators was rude asf!!! Never again...never again in this life!!! I would die before I spend another $100 and sum on these people services!!!! AngryWtf

User's recommendation: Don’t use this service!!!!!!!

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ID
#2466743 Review #2466743 is a subjective opinion of poster.
Product
Megabus Bus Ticket
Cons
  • Issue still unresolved
Loss
$112
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Foreign customer service agent is very rude and prejudice any black person who comes in to the station. A white girl came in to the station and the guy was very nice. I will be calling customer servic

The foreigner behind the counter is extremely rude and prejudice to any black person who walks into the station. A white woman walked into the station and he was extremely nice and did not tell her to leave. I was on the phone with my black friend I am white the customer service agent got extremely mad at another black man and then turn and got mad at my friend who was on the phone with me while he was waiting for his bus..Kind call the new stations on Megabus
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ID
#2466068 Review #2466068 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Megabus Customer Care
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel the ticket

Hello , Im Unable to find any kind of transport in my area to reach to the Bus station . Kindly cancel my ticket . Please refund my money.
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ID
#2464179 Review #2464179 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund
New Reviewer

Did not receive ticket

Megabus - Did not receive ticket
I purchased a ticket to leave from Charlotte, N.C to Atlanta, G.A yesterday and received the code AI7JHRA but there is no ticket in my email ( samo2xtimes@***.com ) and when I went to search my ticket, the site said it could not find the details. Need assistance as soon as possible because my bus is scheduled to leave tomorrow. Thanks
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ID
#2457357 Review #2457357 is a subjective opinion of poster.
Product
Megabus Bus Ticket
Loss
$35
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Mask requirements

I am an Army Veteran and Federal employee and Im on the 11am bus going to New Orleans and the only reason I caught the Megabus is because of the new Federal Law in reference to Mask requirements. I had a problem with 2 gentlemen not wearing their mask and the bus driver told me We cant make them keep them on? Are you kidding me??? Why dont you have any knowledge of Mask requirements? I will be contacting my Attorney! Thank God another Megabus employee came by and overheard our conversation. He corrected him Immediately and I am so Thankful that He did! Shame on you Megabus for not keeping your Bus drivers informed that We are in a PANDEMIC and that Covid19 is Deadly!!!!!
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1 comment
#1990178

"Army Veteran and Federal employee" No one cares. Not sure why you tried to pad your lame complaint out with irrelevant factoids.

Listen, vet why would you expect the driver to advocate for you?

Look fed, why didn't you talk to these people? The driver has other concerns, like driving the bus and not a couple of maskless fools.

ID
#2434448 Review #2434448 is a subjective opinion of poster.
Pros
  • Price
  • Driver
Cons
  • No knowledge of the federal law for mask requirements
Preferred solution
Let the company propose a solution
New Reviewer

Trip from nyc to Washington dc

Is megabus scheduled trips from nyc to Washington DC tomorrow 02/18/2021 . My concern , the weather announced snow storm on east coast. Thanks. Looking forward to book my trip.
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ID
#2425391 Review #2425391 is a subjective opinion of poster.
Preferred solution
Weather concern on 02/18/2021
New Reviewer

Book a. TripI will never ride mega bus again the repersentive book me on the wrong day now I can’t get my money back

He book me for Thursday when I ask for Wednesday the 17 of feb he said it was his fault but still I cant get my money
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ID
#2423470 Review #2423470 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Megabus Customer Care
Pros
  • Your company
Cons
  • Refund policy
Loss
$49
Preferred solution
Full refund
New Reviewer

Book a. Trip

I will never ride mega bus again the Representative book me on the wrong day now I cant get my money back

User's recommendation: I will not refer any of my true Ss again.

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ID
#2423448 Review #2423448 is a subjective opinion of poster.
Location
Southaven, Mississippi

Make a reservation

I'm not a pissed customer. I have no complaints against Megabus. They were on time And the customer service was remarkable. I would definitely recommend to other travelers.
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ID
#2389143 Review #2389143 is a subjective opinion of poster.
Location
New Orleans, Louisiana
New Reviewer

I was charged for a ticket but didn't receive my wmail foe ticket reservations

I cant get through to an agent. I dont know I'd the ticket that I paid for is for tonight or tomorrow. I m calling customer service but it keep say please hang up and call back at a later time.
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ID
#2348590 Review #2348590 is a subjective opinion of poster.
Location
Cleveland, Ohio
New Reviewer

No service from Buffalo NY since msrch

Why can't megabus start its busses in buffalo NY instead of Toronto because of border being closed I haven't been able to travel to NYC from Buffalo NY since March and I have been a monthly rider since 2016 they cut Rochester and Syracuse too please come back to us megabus
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ID
#2305953 Review #2305953 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

I purchased a ticket where is it

Didnt get a reservation reservation but the money was taken from my account
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ID
#2302298 Review #2302298 is a subjective opinion of poster.
Location
Manhattan, New York
Product
Megabus Bus Ticket
Preferred solution
Let the company propose a solution
New Reviewer

Bad service

I just had an unpleasant time with your company! My 15-year-old son always travels from Orlando to Miami with his Mega Bus company, today they didn't let him ride because of his age, they don't want to return my money, and the employees treated me super badly. How can you help me?

User's recommendation: Better communication in employees.

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1 comment
#1968968

No One can help you. You violated the terms YOU agreed to when buying the ticket. What kind of parent puts a minor on a cheap Mega Bus on a cross country trip?

ID
#2297747 Review #2297747 is a subjective opinion of poster.
Product
Megabus Bus Ticket
Cons
  • Way i was treated i am a disable customer
  • Bad service
Loss
$47
Preferred solution
Full refund