Megabus Reviews

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Request for refund. # 25/27-2763-****21-M71-1010-HOU-DGP

I Freddine McCormick, am an 80-year-old female, who lives on a fixed income. However, I purchased (3) round trip tickets from Houston to Dallas, Tx. for Friday 5/14/21 Sunday 5/16/21. We missed the bus from Houston to Dallas, because I got the time confused. Could you please refund the money for the trip we missed, I would truly appreciate your attention to this matter. Thank you, Freddine McCormick
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ID
#2557387 Review #2557387 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Is Megabus not coming out of downtown Dallas anymore

Wanted to know is the mega bus not coming out of downtown Dallas anymore.. I dont want to To take the one in Grand Prairie
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ID
#2539251 Review #2539251 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Megabus Customer Care
Preferred solution
Boy the fees did go ipt
New Reviewer

I bought a mega bus ticket n didn't get my confirmation. So how do I use my ticket?

I purchased a ticket n was never giving a confirmation. I went to call customer, let me tell you. Y'all need to do better providing customer assistance. I need to talk with human being when it's concerning my money. Thank you.
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ID
#2524466 Review #2524466 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$62
Preferred solution
Deliver product or service ordered
New Reviewer
Bus DD773 from NYC to Baltimore Monday April 16, 2021: Unsafe/Uncomfortable ride from New York to Baltimore. Not even 20 minutes after departure we had a mechanical problem! The driver advise us that he would try to stop and restart later to see if the problem would...
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ID
#2523622 Review #2523622 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
Full refund
New Reviewer

Timing

I had scheduled it for tomorrow because it wouldnt let me schedule it today so I was trying to see if I can catch a bus tonight
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ID
#2516624 Review #2516624 is a subjective opinion of poster.
Location
Maryland, United States

No service from buffalo new york since mar 2020

I am a regular customer of megabus taking monthly trips from buffalo ny to nyc since march of 2016 there has been zero service since covid 19 and none so far this year is there any way megabus can resume service from buffalo ny to nyc without having to come out of Toronto I miss megabus so much
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ID
#2514309 Review #2514309 is a subjective opinion of poster.
Location
Buffalo, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Looking for credit for missed trip to Memphis on 04/09/2021

Missed trip due to covid -19 situationNinja I am looking for a credit for a missed trip caused by covid pandemic

User's recommendation: I have a problem not solved.

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ID
#2510942 Review #2510942 is a subjective opinion of poster.
Product
Megabus Bus Ticket
Loss
$69
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I haven’t gotten my confirmation number an I paid for my ticket

Megabus - I haven’t gotten my confirmation number an I paid for my ticket
I purchase a ticket from the Megabus website going from Dallas To Little Rock but didnt a confirmation number
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ID
#2508494 Review #2508494 is a subjective opinion of poster.
Location
Rowlett, Texas
New Reviewer

At fuel city waiting on bus that hasnt showed up in Dallas Texas

Bus has never came and you guys don't give refunds im still waiting on the bus suppose to been here at 11.55 its 12 .53My name is Helen Hollins can't even call
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1 comment
#2005447

They are NOTORIOUS for doing this to unsuspecting customers. Taking your money, then leaving you STRANDED waiting for a bus that NEVER SHOWS UP.

Then they will say it is YOUR FAULT/claiming that you "missed" the bus. Trust me, YOU ARE NOT THE FIRST PERSON(S) THEY HAVE SCAMMED.

ID
#2505773 Review #2505773 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$80
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Face mask

Im coming Charlotte and do not feel comfortable. I thought mask were mandatory. I guess not then. Its more than one person on this bus ride back to Dc with no mask on . Its very close to me also . I dont feel safe . This is unacceptable. People sneezing and coughing with no mask on . This is not a good or safe ride back for me to Dc . Not healthy or sanitary at all. My bus left at 2:45 from Charlotte to Dc get there at 10:45pm . I take megabus a lot and this never happens . I could have saved my money and took another route .
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ID
#2503928 Review #2503928 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer
I purchased a ticket on 4/11/2021 on ticket it states bus is leaving from civic center downtown Atlanta 10:00am on 4/12/2021 30mins before I was suppose to leave to go to Jacksonville on bus I received email stating location has changed I had to call Uber to take me to...
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2 comments
#2005455

Megabus Atlanta Georgia is known for this! STEALING YOUR MONEY!!!

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ID
#2500562 Review #2500562 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$53
Preferred solution
Full refund
New Reviewer
Mega bus has bad customer service I received email 30 mins before my bus was leaving to inform the bus was going to be coming to a new location I had to call a Uber driver to pick me up from where the bus was suppose to arrive at and take me to new location of course I...
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3 comments
#2010848

"ask for a supervisor" And what would you want a "supervisor" to do for you? Listen, because that's all they can or will do for you.

You agreed to this when you accepted their terms. You did read them right?

Stop being cheap. You get what you pay for..

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ID
#2500539 Review #2500539 is a subjective opinion of poster.
Location
Conyers, Georgia

To reserve seat

I missed my 5:30 leaving from Durham NC to Philadelphia PA now the customer service is saying that I have to buy a new ticket when the person who made the reservation told me that I could use it if don't make it I feel that I have been scam out of my money
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ID
#2498974 Review #2498974 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Refund money and lost bag

I still don't have my bag like or a refund of my money I never got on a bus because of your bus driver told me he wasn't going to New York and all your other buses was packed so I end up having to drive can you please have somebody contact me back at 267-281 ****
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ID
#2495087 Review #2495087 is a subjective opinion of poster.
Cons
  • No refund policy
  • Are horrible rip offs
  • Cheating and rudeness and nonperformance
Loss
$140
Preferred solution
Full refund

Miss refund

I got a refund from my journey 2, from N.Casttle to Leeds. No R= 2.1753-04****- M35X1150.New_ LEE of £16.40 But I didn't get the refund for my Journey 1 from Leeds to N. Casttle No R= 4-7919-0****21-0720-****-LEE- New 68 of £22.20. Just a reminder, the journey has been cancelled by Megabus due to the Covid gvt restrictions. I'm still awaitng for the refund of £22.20. Thanks in advance
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ID
#2481658 Review #2481658 is a subjective opinion of poster.
Location
London, England