My name is Mrs. Terry Harper, I have been a passenger on your bus once before this current reservation. I am so up set to know that your customer service Reps are allowed to hang up on customers for no apparent reasons other then the asking to speak with a supervisor....Read more
Recently went from Indianapolis to Chicago. The bus had an awful, horrendous smell. There was NO ventilation and the driver was aloof and did not seem to care. He also was NOT personable or communicative. Thank goodness a passenger had some air freshener and some hand...Read more
I purchased a megabus ticket for my son for Sun. Aug 13th from Columbia Sc to Washington Dc and another from Washington D.C. to Balt.Md to arrive in Md on Mon. The 14th. I forwarded him the reservation number to his phone. I googled directions to Megabus in Columbia sc...Read more
Megabus - Horrible
I will like to have a refund for the poor service and i was refused to get on bus by driver who was very rude . I then contacted customer service to change ticket because i have a family emergency and supervisor told me i had to wait 5-7 days and as i was talking she began to state her disclosure script and hung up ..she talked over me and ijust want issue rectified
Megabus - Trip change
First call customer service rep hung up on me and the second rep was no help at all. All I wanted to know was how to transfer two one way tickets (little rock-mem,and mem to ATL) to one trip from new orleans-atl.
Megabus - Not good
Needed to exchange ticket at 0830am for alanta at 1215pm..Would not exchange ticket for following day..really? I actually gave good feedback and refered friends..
Megabus - Horrible
Bus always late and smells horrible if seating downstairs
I am currently on a bus where I was just verbally accosted by the driver. There was a backpack in the seat that was behind the driver. This seat was not reserved and therefore I moved the backpack and was awaiting the owner of the backpack to return to explain that I...Read more
Megabus - Damaged luggage
My son and I Traveled from Hollywood Fl to Orlando bus was on time and arrived early. Got off the bus got our luggage I noticed that his shorts were wet I asked him where it came from and he said his whole bag was wet..... His bag was soaked everything in it was ruined...Read more
currently at a "rest stop" which is a actually a burger king. there are 2 other buses filled with people and no one can get in to use the bathroom. let alone get a water. does megabus have some sort of seal with butger king? we are traveling up 84 and there are plenty...Read more
Bus broke down going and returning trips. On the return trip from D.C. to Pittsburgh the bus driver drove 5hrs. Before stopping then kept arguing with passengers. Then she stated that she was driving with the bus lights going from yellow to red and kept driving until...Read more
I feel the need to share my experience on Megabus yesterday. I boarded a bus, that was over an hour late, in Las Vegas, Nevada headed to Riverside, California. When we boarded the bus, it was 113 degrees in Las Vegas, no mention of any equipment malfunction. When I sat...Read more
The driver said she wasnt able to run the ac during boarding. It was 109 degrees today in vegas and the bus had to be pushing 130 degress. While reviewing Nevedas idling laws i read they allow 15 minutes to idle. Which is all it should take to board the bus. This was...Read more
I TRIED TO BOOK ONLINE AND SITE WAS DOWN SO I CALLED TO TRY AND BOOK OVER THE PHONE ONLY TO FIND THAT THERE IS A BOOKING FEE, SINCE THE SITE WAS DOWN THE SENSIBLE THING TO DO WOULD BE TO WAVE THE FEE RIGHT??? WRONG THE SUPERVISOR JEROME WHO TOLD ME HE COULDNT TELL ME...Read more
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