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on 4/11/17, I rode Megabus from Dallas -Houston. arrived in downtown Houston about 3.20-3.30pm. When I get off from the bus, I straight to get my luggage and shockingly couldn't find it. I asked the driver and unloader but they have no clue, just saying call customer...
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#1038311
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I have already filed this complaint on one site, but I am doing it again. In short, I paid for a ticket for a friend from HOU - CHI, leaving HOU at 9:55 AM. My friend was at the bus stop in HOU before time. There was only one bus there, and that bus was destined for...
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2.5
I didn't like
  • Customer service experience
#1037796
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On April 14 I paid for a round trip ticket on the mega bus from Atlanta to Knoxville tn returing April 17. The April 14 trip went as expected no issues driver was nice. On April 17 my return trip I arrived at the bus station 30 minutes early for the depature time which...
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I didn't like
  • This company and policy
#1036209
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Megabus - Schedule another same day trip

Megabus
#1111290
Purchased ticket not only non-redeemable but ALSO can't be used for any other metro activity...eg., to be used AT LEAST within 24 hours time frame. ***! THOUGHT we were ALL STILL human thereby allowing room for error!! Oh well...!!
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Megabus - Don't have a ride

Megabus
#1110990
No money for gas for the car sorry
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Megabus - Good service

Megabus
#1110901
My questions was answered in a timely manner. Thank you
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Megabus - Wish i could have recieved another bus route

Megabus
#1110720
3.0
Details
The person I bought the ticket for missed the bus by two minutes literally I didn't want my money back I just wanted another time for them to get on the bus. I never used my card before but I am a customer who uses megabus often.
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Additional Fees
Customer service
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Value for money
The bus driver told everyone about the stops she "may" or "may not" make. Depends on how she feels. We had a 7 hour ride and she locked the restroom due to someone human nature. We had elderly/children on the bus. One elderly lady did not eat or drink the whole 7 hour...
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I liked
  • Price
I didn't like
  • Bus driver disrespect
  • Employees were rude
#1032280
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I purchase three tickets for two Megabus journeys. The first journey was from Atlanta to Orlando The driver was over a hour late once arrive he was extremely Rude, and had a I don't care attitude. All the Atlanta WORKERS was very Rude and Unprofessional. The bus was...
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Anonymous
Anonymous

This company have not replied and is not responding to emails, file a dispute with credit card company and getting ready to file a complaint with the BBB

1.0
#1029572
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Its March 30, 2017, this young black gentleman who is driver from Charlotte, NC snd supposed to stop in Atlanta. So he was rude to me. But this other rider bats her eyelashes and is lighter complexion so he actually pulls off 20 minutes LATE so someone can bring the...
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adowd91
Anonymous

He was not nothing to be trying to get perks from...who goes around trying to harrass someone online you felt like their money spent was not worth the disaster of him being la...

Anonymous
Anonymous

So you're upset that your hair hat(weave) and loud act wasn't good enough to get perks from a silly driver?

2.8
I didn't like
  • Bus driver was rude and not cutomer friendly
  • Worst customer service
  • Bad service
#1027745
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Please DO NOT book with Megabus. My mother a 70 year old and my daughter an 8 year old was stranded for 8 hours. They left ATL at 11:00am and was scheduled to arrive in Durham NC at 7:45pm. The bus driver was new and couldn't provide much help. I called customer...
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Anonymous
Anonymous

"new and couldn't provide much help"What did you want him to do, pull a replacement bus from his ***? You people kill me with complaints like this. The guy on the scene can't ...

1.0
#1025655
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Never forget your bag in the baggage hold if you take Megabus. Scratch that - never take Megabus. Because even a simple moment of forgetfulness, which we've all had at least once, will cost you dearly. Calling them is useless. You'll reach someone paid to follow a...
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Anonymous
Anonymous

"Such an unfortunate, ***, avoidable situation"You said it, don't forget your bags and this situation can be avoided. Great advice for the youth of today.

2.8
I liked
  • Affordability
  • Safe driving
I didn't like
  • Mean drivers
  • Lost and found
#1003324
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Megabus - Excused absence for not attending registration
Could'nt make the registration because i had an critical appointment that i had to attend for my child on the same day. She needed her mental medication and special counseling before i left her unattended with babysitter. She has a disorder that requires for her to...
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1.5
I liked
  • None
I didn't like
  • Refund policies
#989857
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I purchase reservation on 11/17/2016 to Houston, Tx for 01/18/2017 and return trip for 01/19/2017 for some reason my return trip was schedule for 03/14/2017 and I was asking for reservation change without additional charges and the *** people only can say sorry! Wow I...
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1.0
I didn't like
  • Way i was treated i am a disable customer
#988244
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