Megabus Reviews

Show reviews that mention
bus service customer service customer ticket driver trip refund mega bus money
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel the ticket

Hello , Im Unable to find any kind of transport in my area to reach to the Bus station . Kindly cancel my ticket . Please refund my money.
View full review
ID
#2464179 Review #2464179 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund
New Reviewer

Did not receive ticket

Megabus - Did not receive ticket
I purchased a ticket to leave from Charlotte, N.C to Atlanta, G.A yesterday and received the code AI7JHRA but there is no ticket in my email ( samo2xtimes@***.com ) and when I went to search my ticket, the site said it could not find the details. Need assistance as soon as possible because my bus is scheduled to leave tomorrow. Thanks
View full review
ID
#2457357 Review #2457357 is a subjective opinion of poster.
Product
Megabus Bus Ticket
Loss
$35
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Mask requirements

I am an Army Veteran and Federal employee and Im on the 11am bus going to New Orleans and the only reason I caught the Megabus is because of the new Federal Law in reference to Mask requirements. I had a problem with 2 gentlemen not wearing their mask and the bus driver told me We cant make them keep them on? Are you kidding me??? Why dont you have any knowledge of Mask requirements? I will be contacting my Attorney! Thank God another Megabus employee came by and overheard our conversation. He corrected him Immediately and I am so Thankful that He did! Shame on you Megabus for not keeping your Bus drivers informed that We are in a PANDEMIC and that Covid19 is Deadly!!!!!
View full review
1 comment
#1990178

"Army Veteran and Federal employee" No one cares. Not sure why you tried to pad your lame complaint out with irrelevant factoids.

Listen, vet why would you expect the driver to advocate for you?

Look fed, why didn't you talk to these people? The driver has other concerns, like driving the bus and not a couple of maskless fools.

ID
#2434448 Review #2434448 is a subjective opinion of poster.
Pros
  • Driver
  • Price
Cons
  • No knowledge of the federal law for mask requirements
Preferred solution
Let the company propose a solution
New Reviewer

Trip from nyc to Washington dc

Is megabus scheduled trips from nyc to Washington DC tomorrow 02/18/2021 . My concern , the weather announced snow storm on east coast. Thanks. Looking forward to book my trip.
View full review
ID
#2425391 Review #2425391 is a subjective opinion of poster.
Preferred solution
Weather concern on 02/18/2021
New Reviewer

Book a. TripI will never ride mega bus again the repersentive book me on the wrong day now I can’t get my money back

He book me for Thursday when I ask for Wednesday the 17 of feb he said it was his fault but still I cant get my money
View full review
ID
#2423470 Review #2423470 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Megabus Customer Care
Pros
  • Your company
Cons
  • Refund policy
Loss
$49
Preferred solution
Full refund
New Reviewer

Book a. Trip

I will never ride mega bus again the Representative book me on the wrong day now I cant get my money back

User's recommendation: I will not refer any of my true Ss again.

View full review
ID
#2423448 Review #2423448 is a subjective opinion of poster.
Location
Southaven, Mississippi

Make a reservation

I'm not a pissed customer. I have no complaints against Megabus. They were on time And the customer service was remarkable. I would definitely recommend to other travelers.
View full review
ID
#2389143 Review #2389143 is a subjective opinion of poster.
Location
New Orleans, Louisiana

Refund

Attention hello I am MS Rosie jemison I book reservation for a bus ticket on Jan 12 2021 look at my paper and call the head quarter I spoke to a representatives by the name of trininel iD 518**** he said for me to email this address my email is jemison rosie20@***.com
View full review
ID
#2385402 Review #2385402 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

I was charged for a ticket but didn't receive my wmail foe ticket reservations

I cant get through to an agent. I dont know I'd the ticket that I paid for is for tonight or tomorrow. I m calling customer service but it keep say please hang up and call back at a later time.
View full review
ID
#2348590 Review #2348590 is a subjective opinion of poster.
Location
Cleveland, Ohio
New Reviewer

No service from Buffalo NY since msrch

Why can't megabus start its busses in buffalo NY instead of Toronto because of border being closed I haven't been able to travel to NYC from Buffalo NY since March and I have been a monthly rider since 2016 they cut Rochester and Syracuse too please come back to us megabus
View full review
ID
#2305953 Review #2305953 is a subjective opinion of poster.
New Reviewer

I purchased a ticket where is it

Didnt get a reservation reservation but the money was taken from my account
View full review
ID
#2302298 Review #2302298 is a subjective opinion of poster.
Location
Manhattan, New York
Product
Megabus Bus Ticket
Preferred solution
Let the company propose a solution
New Reviewer

Bad service

I just had an unpleasant time with your company! My 15-year-old son always travels from Orlando to Miami with his Mega Bus company, today they didn't let him ride because of his age, they don't want to return my money, and the employees treated me super badly. How can you help me?

User's recommendation: Better communication in employees.

View full review
1 comment
#1968968

No One can help you. You violated the terms YOU agreed to when buying the ticket. What kind of parent puts a minor on a cheap Mega Bus on a cross country trip?

ID
#2297747 Review #2297747 is a subjective opinion of poster.
Product
Megabus Bus Ticket
Cons
  • Bad service
  • Way i was treated i am a disable customer
Loss
$47
Preferred solution
Full refund

Trying to book fine from torquey to london for the 20.11.2020

my phone can not call out
View full review
ID
#2290151 Review #2290151 is a subjective opinion of poster.
Location
Luton, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bookng

I can not call from my phone
View full review
ID
#2290054 Review #2290054 is a subjective opinion of poster.
Location
London, England
New Reviewer

About my ticket

Megabus - About my ticket
Megabus - About my ticket
Megabus - About my ticket
Megabus - About my ticket
Good afternoon, I bought a tiket on the mega bus website. A few days before my trip I received an email notifying the trip cancellation, in that same email I had the opportunity to choose between a refund or change to another date or time. I chose to move to the same day at 19:30 pm, I was very upset because the ticket was not sent to me, I called the 2 × megabus, I spoke to 2 different people and they both told me they couldn't help, I sent an email and I didn't receive it no answer, on the same day i was forced to buy a more expensive train ticket because even today i still wait for the ticket. Paula Agria.
View full review
ID
#2288272 Review #2288272 is a subjective opinion of poster.
Service
Megabus Bus Ticket Booking
Pros
  • Cover of the seats were okay and i had a safe trip
  • Bus
  • Cheap prices especially if you buy months before you travel
Cons
  • Costumer support
Loss
$43
Preferred solution
Full refund