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We stopped per schedule in evergreen al on the way from atlanta/montgomery to mobile/new orleans at 2:45 on 10/5/17 and told to be back by 3:15. At 3:11 a 3 minute warning was announced over the gas station pa. All but 2 people loaded back on the bus by 3:15 but no...
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2.9
#1110957
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Reservation number: 17-6205-100417-M27R-1825-ALB-NEW My Megabus was scheduled to arrive to our destination, New York, NY 7th Ave and 27th Street, at 9:15pm EST. The bus driver was inexperienced and did not have or use a GPS, so he lost his way at least twice and we did...
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2.0
I didn't like
  • Refund denied
  • Poor comm poor cust serv inconvenience ext chg on co err
#1110777
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I arrived late to Los Angeles Patasaoros Station and no one from Megabus was available on site to direct me or assist me, so I read terms and conditions hoping to see if I could change my trip and not pay a full fare- the terms and conditions said I would have to...
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Anonymous
Sassy Lass

If you arrived late for a flight and missed it, would you ask the airline for a refund? No, because missing it was your fault, not the airline's. And they would make you pay f...

#1108023
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Megabus - Sad no miliatry discount

Megabus
#1141367
Orders where change to service days
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Megabus - Not on time

Megabus
#1140804
Customer service had no idea pn when the bus was going to arrive. The lady kept saying it will arrive on a few minutes. Bus was supposed to arrive a 630am. And its 20 minutes later still have'nt arrived. Poor service never will I ride the megabus again.
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Megabus - HORRIBLE!!

Megabus
#1139504
2.0
Details
I booked a round trip for 1 only to find out that it was 2 one way tickets Called to make change and the customer service decided that she could no longer assist me, therefore she hung up on me ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE!!! THIS WILL BE MY FINAL TIME RIDING WITH MEGABUS!! WILL BES WROTING SERVAL REVIEWS ON ALL TYPES OF OUTLETS
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Additional Fees
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Price Affordability
Product or Service Quality
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Value for money

Megabus - Refund

Megabus
#1138498
The bus left 5to 8 minute early and she was left. On nov 21,2017
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I live 15 minutes from the bus stop in new orleans la. My bus was at 9 am i left a 8 on the way there there was a really bad car accident causing a 1hr delay in the ride. I missed the bus and was trying to get on the next bus leaving because the prices were the same. I...
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2.7
#1101144
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I had a family emergency tried get a refund could not take bus called to cancel and reschedule was hung up on within conversation on one call called back told cant help you I ezplained over and over my issues would like a refund also the bus set up to go where I dos...
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Anonymous
Anonymous

You might try your church. Read Megabus documentation. They will not refund for ANY reason.

#1100609
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First of all I want to say that I love the Megabus, I have always felt comfortable, and in safe hands, with the driver, but this lady driver was very rude, and very mean. She made me feel like I should not having riding her bus, I missed my first bus from Indy to...
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3.0
I didn't like
  • Customer service experience
  • Rude workers outside the bus
  • Because of poor customer service and refund
#1100326
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We were supposed to leave DC at 5:00am initially, but the bus hadn't left the station until 5:03am. We were already there and the bus hadn't left on the scheduled time. The bus was empty and the driver refused to open the door for us. We waited at the station for the...
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#1100076
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I purchased a megabus ticket for September 3rd from buffalo airport to New York City. The bus was scheduled for 9:30 and because I have taken megabus before I made sure to be at that bus at 7:45. I am 9 months pregnant and waited for a 9:30 bus from 7:45pm to 12:30am...
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1.0
#1098485
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When the Megabus DD496 left ATL to WAS at 10:00 am, once the bus got on the road. The driver had problems. She stopped 3x before the busbroke down at Augusta, SC at 1:15pm. I had missed my 6:40am bus due to a family emerg. Reser# 41-3256-090517-M38R-0640 ATL-WAS...
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#1096955
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I had an amended ticket which I paid almost $15 extra in order to arrive to my destination early. After sitting in line for the 11am bus that was running 30-45 mins late! Lets not forget I initially showed these idiots that all I received was a ref. Number of confirmed...
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1.0
#1094794
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