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I don't know what kind of business these folks are running. They clearly stated on my Confirmation that the stop will be temporarily relocated at Bus Bay #4 at the Amtrak bus loading area (West of Union Station). They changed it back to their normal stop, which is at...
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2.7
I didn't like
  • Poor comm poor cust serv inconvenience ext chg on co err
#937909
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Megabus Facility Review from Chicago, Illinois
On October 7 I had a reservation with Mega Bus the bus was extremely cold and there was no where I could even charge my phone the photo includes my reservation number My name is Sheila Taylor 708-374-4692
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I had a ticket from Houston(Katy Mills station) to Austin on 10/10/16 at 1:05 PM.Me and a lot of other people outside the mall under the scorching sun were waiting for over an 4 hours in the designated area in Katy Mills station where we usually take the Megabus to...
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I didn't like
  • Worst customer service
#934483
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Orlando To Gainesvillemegabus Albany To New York Bus Review

#962510
1.0
Bus is beyond late. No way to call and find out why the bus is late. To top it off it's raining
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Short Review for November 24, 2016

#960582
1.8
Yall need to improve yall service yall never have info on the buses nothin !!! Rite now in my opinion yall suck!!!
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Short Review for November 19, 2016

#957838
Yes I took my daughter to the bus at 945pm( Memphis Tn) Once the bus made it they put the lugges on than the driver ask that oour lugges be took back off saying that roaches were on the bus and they need to take the bus back and get another and the drive ask could we wait until she return, once she returned she informed us that her route had been changed and to call Custom service
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Megabus Vehicle Driver Review

#953020
The bus driver was falling asleep after leaving barstow
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I had a ticket from Newton (Riverside station)in MA to New York on 10/9/16 at 4:00. Me and a lot of other people in our cars under the rain were waiting for over an hour in the designated area in Riverside station where we usually take the Megabus to New York and the...
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1.4
I didn't like
  • Refund policy
  • Turnaround time for disputes
#934426
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My boyfriend and I took the Megabus from Omaha to Iowa City on September 11th. We were picked up at 8:00 and dropped off around noon. About an hour after we got off the bus we noticed that our Nintendo 3DS with a Game Fly game in it was missing and realized that we had...
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2.0
I liked
  • Good price
  • Nice ride
I didn't like
  • Company dishonesty
  • Stolen item
  • Customer service
#931929
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On my way to Indy from Chicago I notice we are going off the highway right outside the city to the side streets. Soon we end up going deep into these run down hood neighborhoods west of the highway, not in anyway towards Indy. Then after about 20-30 minutes of this she...
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Made and paid $118 for a reservation from Pittsburgh, PA (for Sept 2, 2016) to NYC and returning from NYC to Pittsburgh (Sept 5, 2016). Had to "cancel" reservation and received a notice from MegaBus that only $116 could be applied to new ticket since I cancelled...
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1.0
I didn't like
  • Terrible customer service
#931494
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I was scheduled to take the bus back from Chicago today at noon. I got there early, loaded my bag, and showed them my ticket, explaining that they likely wouldn't be able to find my number. I didn't know why, but the driver on the way TO Chicago last Thursday couldn't...
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I entered the bus at an appropriate hour only to realize that I left something in my car which was a good ten second walk from the bus. I asked if I could retrieve my item and was told I had three minutes which seemed like an easy task since my car was so close. I went...
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Featured

I paid for a trip from Indianapolis to Chicago at 2:35 am on September 10. But the bus didn't come at 2:35 am. I thought the bus was late. So I still waited there until 3:30 am. But the bus never showed up. I waited in the dark for another hour after when the bus...
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1.7
I liked
  • Price
I didn't like
  • No manager to talk to
  • Horrible customer appreciation
  • Quality
#925446
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