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I was scheduled to take the bus back from Chicago today at noon. I got there early, loaded my bag, and showed them my ticket, explaining that they likely wouldn't be able to find my number. I didn't know why, but the driver on the way TO Chicago last Thursday couldn't...
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I entered the bus at an appropriate hour only to realize that I left something in my car which was a good ten second walk from the bus. I asked if I could retrieve my item and was told I had three minutes which seemed like an easy task since my car was so close. I went...
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Featured

I paid for a trip from Indianapolis to Chicago at 2:35 am on September 10. But the bus didn't come at 2:35 am. I thought the bus was late. So I still waited there until 3:30 am. But the bus never showed up. I waited in the dark for another hour after when the bus...
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1.7
I liked
  • Price
I didn't like
  • Horrible customer appreciation
  • Quality
  • No manager to talk to
#925446
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Short Review for November 19, 2016

#957838
Yes I took my daughter to the bus at 945pm( Memphis Tn) Once the bus made it they put the lugges on than the driver ask that oour lugges be took back off saying that roaches were on the bus and they need to take the bus back and get another and the drive ask could we wait until she return, once she returned she informed us that her route had been changed and to call Custom service
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Megabus Vehicle Driver Review

#953020
The bus driver was falling asleep after leaving barstow
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Megabus Bus Service Review

#949959
There was a bus that departed chicago on nov 2 at 100pm which broke down on the way to ninneapolis. The returning bus left minneapolis on nov 5 and ut has beoke down I have called several times and spoke to a Supervisor and so far nothing has been done.
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Megabus Sanitary Conditions Review

#946282
3.5
Why would Megabus supply a bus without a working restroom? Surely this is unacceptable because they were aware before we boarded the bus. And now we will have to travel approximately 3 hours to get to a restroom. I appreciate affordable fares the Megabus charges...But this issue should have been dealt with before picking up pessagers. Common sense prevails!!!!
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Featured 100% full

Megabus - Bus Overheated
Megabus - Bus Overheated
On September 17, 2016 I was scheduled to catch a Megabus from Durham, NC to Washington, DC to board a train to Chicago. The bus was due to arrive in Washington around 2:10 PM. My train was pulling out at 4:05 PM. The bus began overheating outside of Petersburg VA and...
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LadyScot

LadyScot My truck is babied to the point of madness, and my radiator busted. You obviously do not own a vehicle.

Anonymous

Anonymous This complaint is ridiculous. No matter how often you inspect a vehicle, things happen. They are machines and they occasionally break down. If you want perfection, you shoul...

2.8
I liked
  • Clean bus wifi rates outlets
I didn't like
  • Reserved seat already taken
#925274
Reply to reviews
Today my daughter was sched to from NY to Wash DC, she missed the bus because she could not find the location. I called the number to see if we could reschedule for a different time for the same day, and I was told by Javon that its not part of the contract that I...
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I took the megabus from charlotte nc to washington dc on 9/18/16 11:50am first thing bus didnt leave until 12:15pm.the plug and wifi didnt work on the bus which i thought these were included in the fare as well as the driver pulled on the side highway to get earbuds...
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Mega Bus left me stranded at the pick up spot in Sacramento on Oct.9th 2016. I was a half hour early and waiting. No bus every showed up. I waited two hours without a bathroom break because I was afraid I would miss the late bus. At my age of 69 that is an awful...
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I didn't like
  • Entire experience
  • Request refund no response
Reply to reviews

I've been a fan of Megabus previously. That is because i never interacted with the customer service dept, I only would buy a ticket and take a trip. HOWEVER, the moment i analyzed, did some researched, and had a few encounters with their customer service dept, I...
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1.0
I didn't like
  • Rude telephone agents
  • Customer services defended error
#917205
Reply to reviews
I would like to get refund or another trip from Atlanta GA to Charlotte NC which I made for my husband on September 3.2016 He was not able to take the trip because he was in hospital at the time he would like to make trip tomorrow morning as...
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Anonymous

Anonymous You'll want to contact them directly, as this is just a complaint site.

I would like to tell you how disgusting the toilet was on the 12 oclock trip to cardiff from victoria the toilet was full up and had no flush its not the first time as we use the service a lot through the year. why do we need to enter at least one hundred words to tell...
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