Ryan J Oes

Bad customer service

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I had my debit card stolen and used to purchase a bus ticket at Megabus for $60.50. The first man I talked to just kept saying "What do you want me to do for you?". I asked to speak to his supervisor 5 times and he eventually transferred me. The supervisor gave me an email address to send my claim to. The next call I was given a different email address to send my claim to. Another supervisor hung up on me. Three people told me that I wouldn't get a refund. Very bad customer service.
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Loss:
$61
Pros:
  • Easy for criminals to charge stolen cards on
Cons:
  • Hard for victims of theft to get a refund from megabus
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Dallas, Texas

Son was sick in Houston Texas

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I am very happy that Mega Bus Corporation was able to let our oldest son leave from Dallas to Houston to check on our very sick youngest son, the reason he was concerned about his mother riding the bus, and she may get arrested.
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Amariya Nvc
map-marker Boston, Massachusetts

Delayed bus. Was here since 10:30AM

The ist bus going to NYC wes delayed but the way the dispatcher did was not right for the next bus @ 12 noon was already in the station. Instead of accepting the passengers that was on line & who was early they didn’t give them the priority. The 12 noon has to what for 2:00 PM? Explained this situation ? THis is not right. How can we resolved this problem.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Hixson, Tennessee

Customer service

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Unbelievablely poor treatment by a customer service rep. Seeking travel from James Madison University to Dulles tomorrow. First said that Megabus does not serve VA. Then said Megabus does not have contract with VA Breeze lines. Then said no bus service from JMU tomorrow. Then said the bus was full. Very difficult to understand her. Asked for supervisor. Placed on hold and when she finally returned, she said no supervisor was available. I asked to be placed on hold and she refused and hung up. I need a supervisor to call me at 423-756-****. Thank you. Joe Hollis
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An Xto

An hour later than schedule is normal

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I take two times of megabus from Washington DC to New York in half a month and each trip it’s take more than an hour later than the schedule. I have to cancel my train afterwards to wait for a later train in the midnight! And on the other shorter trip I take on megabus, it all delayed. No one of the trips was arriving on time or nearly on time. An hour trip can delay 20mins. If they cannot make the trip in the time limit they provide, then they should change the time cost on their website! That’s cheating customers and really cause a lot of mental damage and other damage to my schedule! I feel sooo bad on my experience with megabus and I’ll never take it again. My friends who know my experience all cannot understand megabus’s behavior and they all won’t try it any more. It’s just terrible!!!
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Cons:
  • Late
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Charlotte, North Carolina

Bus driver

Did not like the way your driver talk to me & tell me he's going to put me off the bus very disrespectful I dont think I would take your bus again & on my was to Atlanta there was no air so your service was very poorly
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Lenice Fbv

Promo

Your promo code does not indicate an expiration so when I tried using it, it says it’s expired. Megabus is a big joke run by idiots!
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Reason of review:
Not as described/ advertised
Donald R Axw

None now

I need to trade in my ticket
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Reason of review:
Return, Exchange or Cancellation Policy
Kira Dan

*** at best

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They take your money until the bus leaves but you need to switch it must be done 3hrs prior. I booked my trip in the wrong direction they took my money and said it was outside the window so i couldn’t change it why take my money? Then they say so it’s the ticket price plus a 7.50 booking fee. So they expect you to pay 2xs plus tax to sit on a filthy pissy smelling bus with half working outlets. This bus service is *** thru and thru they are awful like the Chinese buses
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Loss:
$23
Pros:
  • Price range
  • Convenience of pickup and dropoff
Cons:
  • Reps disrespectful
  • Scammy policy
  • Return ticket was not refunded
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Janet M Zhp

Cancelled our round trip

Updated by user Sep 30, 2019

Responded with sorry tickets have been forfeited. No refund.

Updated by user Sep 30, 2019

Received email back. Said sorry for the inconvienance,but your tickets are forfeited when canceled. Would not use Megabus again.

Original review Sep 28, 2019
Had booked for two round trip sept.21,from Grand prairie,texas to austin texas. Total of 108.50 for the two of us round trip. Called to try and cancel trip,because husband needed medical treatment and had to get back to ohio. Said could not cancel once booked. Will not recommend this company either. I think conf.# is but not sure 411643****. janetnemeth@***.com
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Loss:
$109
Pros:
  • Affordable travel
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Janet M Zhp

Said tickets were forfeited with no refund. Would not recommend!!

Timothey Mpi
map-marker New York, New York

The driver needs some serious anger management classes

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I was there on time as requested. My mistake was that I stood in the wrong line but noticed early enough to run back to the right place. I get to the door and the driver clearly sees me but decided to shut it. I wave at him and he raises his hands in a “too bad” gesture and turns around and starts to pull up. I was standing on the corner of the road, stopped at a red light, asking when the next bus would be and he decides that the best course of action would be to honk at me instead of answering. I am not cattle in the middle of the road. I am a human being using my words, and if he only knows how to resort to aggressive action, he doesn’t belong in a service job interacting with people and a person with such a temper certainly can’t be trusted to safely drive people
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Loss:
$59
Pros:
  • Comfortable bus
Cons:
  • Terrible service
Reason of review:
Service

Preferred solution: Full refund

2 comments
Guest

Well since you’re alive to whine it can be that bad. If you were in the road and blocking them they had every right to honk their horn at you.

You may not be cattle but you’re obviously not bright. You don’t stand in front of a bus!! Your words were hitting the grill of the bus and NOT the driver. You may have been there on time but these ppl are on a schedule.

Oh you were in the wrong line, so that should hold up every other passenger on that bus because YOU couldn’t figure out WHERE TO STAND!!! How about you take some responsibility for screwing up? Can you even do that? No you’re completely incapable of really admitting your faults.

You admit the screw up but IMMEDIATELY turn it on them. That’s not taking responsibility. That’s you justifying your lack of intelligence and common sense. It’s easier to blame THEM for not being nice enough to stop and make an exception just for you then it is to ACCEPT THE CONSEQUENCES OF YOUR ACTIONS!!!

It’s ALWAYS someone else’s fault. I swear I certainly hope you’re not representative of our future if so we are truly doomed.

Guest
reply icon Replying to comment of Guest-1732281

True

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Anonymous

R-O-F-L. Decided laughter instead of an adult shit-fit.

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My Megabus WiFi experience is like the lot of you. Nonexistent. The bus driver almost laughed in my face when I asked him, “I just connect to the Megabus website and I’ll have it?” He says “h’yeah.. xD”. We called Customer service, and that particular B said, “well we don’t guarantee WiFi- if you have it, you have it.” So! The “free WiFi” feature offered with your ticket is technically a toss-up. Yay for shiesty company semantics.
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Pros:
  • Air conditioning
  • Cheap
  • Seats are okay
Cons:
  • No wifi
  • Electrical outlets dont work
  • Asking for quality is treated like a joke
Kahlia Sog

Refund

The call went to voicemail. I need to refund before 24 hrs
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Reason of review:
No one answered
Tarsheena M

Worst service ever

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Megabus - Worst service ever
I booked a trip May 18th 2019 at 2:35a.m was supposed to get there at 4:30a.m the bus was late causing me to get to Chicago at 9a.m instead of 4:30am making me late for work which was an inconvenience for me. When I contacted megabus they told me they couldn’t help me or give my money back they didn’t email me saying the bus going to be late or anything it’s was 60-90 late
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Arlington, Texas

Bus extremely hot

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We are on a mega bus from Memphis Tenn to Little Rock/Dallas Tx. There are babies and people with illnesses on the bus and ITS EXTREMELY HOT. ITS UNBEARABLE. ESPECIALLY FOR A SMALL BABY. WE WILL TAKE LEGAL ACTION
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Reason of review:
Bad quality
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