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6 comments
I purchased a ticket for my daughter to return to Indianapolis from Chicago. Her bus was scheduled to leave on Saturday, January 5, 2014 at 6pm. I called megabus early to make sure the bus was still scheduled to depart on time. The service rep stated it was still...
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MikeBrady
#771434

A typhoon that kills thousands and leaves many more starving and homeless is a disaster. What you had was an inconvenience.

Author
Location
Chicago, Illinois
Review #469900 is a subjective opinion of poster.
2 comments
If you miss your bus no matter what the reason is MegaBus will not refund nor put you on another bus with the money they already have but they want you to purchase a new ticket. SO *** UP *** MEGABUS Not to mention they leave you outside for over three hours with no...
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Anonymous
#770271

You have made a lot of poor choices in life if you have to take the bus. You compound the problem by keeping such awful companies as this in business just by using them, inste...

Author
Location
Atlanta, Georgia
Review #469490 is a subjective opinion of poster.
0 comments
As a college student the idea of a $1 bus ticket was amazing. Before Christmas I planned my schedule to ride megabus home with a friend. I had to take two separate buses but my total was still $2.50. It was an awesome deal since I got the first ticket for both...
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Author
Review #469093 is a subjective opinion of poster.
0 comments

Megabus Misfortune

The Megabus Misfortune This weekend, my family and I tried to meet my cousin in New York City by means of Megabus. Our original plan was to grab the Megabus Friday morning, take it into New York City, spend the day in the city, take a train to our hotel in Jersey City, NJ, retrace our steps on Saturday morning, and meet Beth. Due to inclement weather, the New York State thruway was shut down until 5AM. Despite reopening long before our scheduled Megabus departure time, my dad was notified that the bus for Friday was canceled. If we had gone to New York City Friday, the warmest it would have gotten was 16 degrees, with a 20-30mph wind, and a 80% chance of snow. Considering this, and my plan of spending all day outside walking, maybe it was just as well that the Megabus was canceled. After the unnecessary bus cancellation we gave up on any notion of an overnight trip, but still retained the original idea of meeting my cousin in New York City on Saturday. My sister, who rarely travels with us, except for on our rare failures of trips, observed no different a fate on this one. Hugely disappointed with the failure of our overnight trip idea, she nevertheless regained excitement about the day trip version. We all kept a bit of excitement, as we saw pictures of the Megabus online that depicted it as double decker. None of us had ever had the thrill to ride a two story bus. As it turned out, Megabus had provided us with a departure on Saturday morning to compensate its poorly notified, unrefunded cancellation on Friday. Thus, we woke up early on a zero degree Saturday morning and made the drive out to the Rensselaer Train Station. We pulled into the windy train station parking lot and found two windy glass bus stop waiting areas with a Megabus sign and a bunch of flyers for an “adults only” club in Troy called the Hangar. At first we were doubtful whether this pitiful collection of snow filled, wind riddled, glass shacks, with cigarette buts scattered on the concrete floor, represented the place where a double decker Megabus enlightened its awed passengers, but the arrival of several cars corroborated are apprehension. We took the silent suggestion of the experienced Megabus goers and waited in our car for a half hour until the time of departure. At this time, a throng gathered around the glass shacks. All of us remained enthusiastic despite the bitter cold and darkness. All we could ask ourselves what, “Is the Megabus double decker?” But then it happened. A well dressed lady of about forty years of age approached the throng of people holding up her smartphone and announced that the Megabus was delayed for 60-90 minutes. We felt heartbroken as we returned to our cold car. My dad was the first to present the idea of leaving. He had a point, as between the delayed time of our bus, and the fact that we had to take the last bus in New York City home at 6:00pm, we would spend six hours on the Megabus and five hours in the city. My dad checked his phone and found the delay email of the Megabus. It cruelly stated that “we are doing everything we can to reduce the delay, so customers should remain by the bus stop as the bus may arrive before the stated delay.” At this moment, we all had to use the bathroom, so we made a walk through the harshly cold environment to the well adorned Rensselaer Train Station. It’s tall ceiling, it’s two restaurants, it’s view of downtown Albany, and most of all it’s roaring heater, impressed us not a little. This harshly contrasted with the barren, wind riddled shacks. After we answered natures calling, we returned to our cold car. There we waited and waited. We would hear the sound of a big vehicle approaching, and find it only to be a municipal bus or one of Amtrak's elaborate trains speeding over to the warm station. My sister who’s window fogged up, continually asked us if the Megabus was at the shacks. I told her if she believed and willed it enough, she might manifest a beautiful, double decker Megabus with a powerful heater waiting for us. As we came closer to the 90 minute time marker, my dad began to make the uneasy ultimatum that we were going to leave if the Megabus didn’t come 105 minutes after it’s scheduled departure. We ended up waiting two hours after the Megabus’s scheduled departure, not to mention the fact that we arrived a half hour early. At this point my dad cracked the bargain that we “lick our wounds” at Denny’s on the way home and call it a day. We told the Amtrak ticket booth man of our Megabus misfortune and, despite extracting $6 for are temporary use of their snow covered freezing area of blacktop, told us that the Megabus was completely unreliable. Our Mega Misfortune was not an uncommon story, apparently it sometimes arrives, and other times doesn’t. Crestfallen, we wrapped up our Megabus misfortune at the East Greenbush Denny’s. After finishing our meal, we got in the car. When I sat in my seat, my cousin said that he saw something. After first being reluctant to turn my head, I saw what he saw to. It was a double decker Megabus. I jumped out of the car and sprinted towards it. As I got close, I gave up hope, as the driver was not present and the passenger door was left open. Even just this fleeting glimpse was a wonder. “A bus with two floors” I thought. We extrapolated the bus was broken down. Did our Megabus ever arrive? Did this Megabus have something to do with the issue? These questions we may never know. There was no reason for this incompetence. Getting from Albany to New York City is not some exotic travel requiring a $1000 plane ticket and a passport. There are at least 10 different options. The most obvious one is making the two and a half hour drive yourself, but it is understandable that city driving is very difficult. Other options include taking that elaborate Amtrak train from the well adorned Rensselaer train station. For a less steep price, you could drive to Poughkeepsie and take the Metro North there or go to New Jersey and take NJ transit in. At least four different bus services provide the same route as Megabus, such as Greyhound and Chinatown bus service. One may think he is getting a ridiculously good deal going to those glass shacks for a Megabus, but it infact is more expensive than most of these previously listed options. The bottom line is this, don’t use Megabus, even if its double decker, unless you want to risk another Megabus misfortune.
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Author
Location
Rensselaer, New York
Loss
$120
Tags
  • bus from Albany to New York City
Review #468814 is a subjective opinion of poster.
1 comment
Megabus should be shut down. They dropped us off (children included) at an outdoor bus stop at 9:00 at night to have to wait in the freezing cold & rain for almost 3 hours. There were no bathroom facilities, no water, no shelter. I was sick for days. I had to...
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Anonymous
#768512

Dallas, Texas is not freezing cold. You think you are cold down there, try standing outside in South Dakota for three hours. Today the high temperature in the south east par...

Author
Location
Dallas, Texas
Review #468666 is a subjective opinion of poster.
0 comments

Megabus in Overland Park, Kansas - Bus from Nashville to Indianapolis never showed. arrived hour early.

Loading# 2-1368-010214-M9-2359-NAS-IND Old Phone #317-222-0663 new 317-397-2420 6101 nimitz dr. Indianapolis in. Old email was hacked new rashard.crabtree@yahoo.com Requesting refund. Set outside for hours wit no message email or anything. Missing work right now because of your bus system. Have used company several times. But never had such a problem like this.this has caused me alot of time and money. Please contact me asap on my new number. This is very unprofessional and highly doubt I will be using this company again. I bought an greyhound ticket and will probably miss 2 days of work.when this is recieved I can b contacted at 3173972420
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Author
Location
Overland Park, Kansas
Review #468400 is a subjective opinion of poster.
0 comments

Megabus in Hartford, Connecticut - Very bad website and customer service

I was trying to call their customer service to trade in one of my reservations of 3 journeys scheduled for this weekend for future travel credit. I called 10 times and no one is answering the phone and i was waiting on the phone for more than 10minutes each time but didn't hear anything except for music. If some receptionist is busy with other customers at least they can answer the phone first and ask me if i could hold. This is all the other customer services do so that I will know I'm not waiting for no one. I called because i can never put my reservation credit on hold through their so-called "manage reservation" operation on their website. There is only a "cancel (amendment)" button but no "confirm". Seriously???? Is this how "manage reservation" is supposed to be? That customers can only cancel their intent to change their reservation? And I even tried to create an account, in the hope that i can change my reservation after I create an account. And guess what, they dont have a way for me to add previous reservations to my new account to manage it! I either have to struggle with "you have no reservations" and only a "buy more reservations" button or log out and input my confirmation number and repeat the unavailability as I mentioned in the previous paragraph. WORSE STILL, because of this register, my reservation was ALL MESSED UP that I cannot select all of the 3 journeys together by any means! Apparently the previous intent to change my reservations got messed up by this register/not register thing, and I have no idea where my deserved travel credit had gone. This is the worst website design and worst customer service line I have ever experienced. And watch, they are going to put it on my fault if I cannot change my reservation 24 hours before my scheduled trip. But there's simply no one getting back to me or answering the phone! How can I manage my reservation before my scheduled trip! I need to cancel my reservation!!!!!! I need my deserved $65 travel credit for future travel!!!!!
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Author
Location
Hartford, Connecticut
Loss
$66
Review #468197 is a subjective opinion of poster.
1 comment
Dear Mega bus: I am just so dissapointed that your company does not care nothing about your customers life, emotional state or nothing. Just xmas eve2013 you just rip me for my trip going back to jax from atlanta..your driver was late!!!!!getting off exits at two...
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MikeBrady
#767263

That was so funny! Thank you! I needed a little pick me up now that the holidays are over. I especially liked the part where you called passengers "pedestrians" Classic!

Author
Loss
$200
Review #468105 is a subjective opinion of poster.
0 comments

Megabus in Doylestown, Pennsylvania - Bus Driver Rude

I have a complaint about the attitude of one of your bus drivers. His Name is Thomas and he drove the route on New Year's Day from New Orleans to Memphis. He got upset when I questioned him about the air being on upstairs and him having a heater on him self. He is a representative of mega bus whether he likes it or not. I suggest that you all make it a requirement to announce that the bus driver can't control air or heat during his beginning speech. That way, Thomas can avoid being rude to anyone else.
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Author
Location
Doylestown, Pennsylvania
Review #468009 is a subjective opinion of poster.
0 comments

Megabus - I missed the bus from chicago to nashville,TN because the 1st bus from minnesota to chicago was late

I had three reservations: Confirmation No. (AB7UV5I) 1) St Paul, MN to Chicago, Il 12/30/2013 at 3:15 pm - 11:25 pm the bus arrived at chicago at 2 am the next day (12/31/2013) 2) Chicago, Il to Nashville, TN 12/30/2013 at 11:45 pm to 8:45 am I missed this bus because the first bus was late 2 and a half hours. 3) Nashville, TN to Atlanta, GA 12/31/2013 at 4:30 pm - 10:20 pm I also missed this bus I had to buy new tickets from Chicago to Nashville and from Nashville to Atlanta confirmation No. (AB74ZQQ). It costs me extra ($112.50). I am asking for a refund for my first reservation No 2) and 3) and it was ($136) Thank you.
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Author
Location
Chicago, Illinois
Loss
$136
Review #467754 is a subjective opinion of poster.