Jenavie Fuf

Customer service rep very rude

Talking to fast without explaining details
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Reason of review:
Poor customer service
Kewan Yhk
map-marker Enterprise, Nevada

Bus hasn't arrived

The bus hasn't made it yet and I called customer service and they couldn't provide any information on why the bus is not here. I'm very upset. It's very cold I have my baby with me. The megabus assistance don't have any information. He can't even get in contact with the driver!
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Reason of review:
Poor customer service
Anonymous

Bought the wrong ticket

They refused to change it or give me a refund.
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Reason of review:
Return, Exchange or Cancellation Policy
Artemio Nle

Was prompt and very quickly taken care of and resolve

I had accidentally deleted my verification that I paid for my round trip ticket to Dallas Texas from Austin and I needed it to be covered so that I could get on the bus on the 19th of April
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Reason of review:
Good customer service
Jowell Xhh

I didn't. Buy no *** bus ticket and y'all took money fro

From my bank card id like to know how
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Reason of review:
Problems with payment
Anonymous

Missed my bus

I missed my bus and I lost my money. There should be some type of way to handle this other then just losing my money. That’s not right.
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Larell Ppz

Your policy sucks!

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I missed my bus due to a lack of transportation. There were no cabs available at 230 am and my bus was scheduled to leave at 3:05. I contacted you guys just to find out that I'm just going to lose out on the money I paid the ticket with? That's not fair at all. I will choose greyhound from now on.
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Reason of review:
Poor customer service
Anonymous

Should allow refund

Should allow a grace period to refund purchases.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Change date request

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I called 2 hour and 45 mins before the time of departure. To change the date until saturday.

Refund was not a option. I was one hold for 10mins until i had a live person to answer the phone. When i finally spoke to someone. They told me the computure would not allow them to change the days.

What the point of having a manager if they cant even overide the computure. Very upset i lost my ticket and my money.

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Reason of review:
Poor customer service
2 comments
Janiya Ytp

Can't pay for ticket

Guest

You called the day of the trip, did you really expect a refund? You don’t get one, that’s obvious.

As for changing the date, I doubt that happened.

I’ve called many many times to change dates of my trips. It costs a little bit, but they’ve done it every single time.

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Anonymous
map-marker Chicago, Illinois

Horrible

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The bus driver is extremely rude to all people. Very rude. She yelled to everyone and threaten everyone ver all about getting people of the bus if we were not to follow her rules. She did not wanted to hear a single talk on the phone, a ring, question from people and more. Then, she was rude if people made comments of being cold. She would say, "you are the one who bought the ticket, not me. I was in a very entry gray. This bus driver is far from making people feeling happy or safe about the service. She is the cause that I will never in my life will ride this bus ever again.
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Reason of review:
Poor customer service
1 comment
Guest

Really pissed at the driver. He brought my luggage to the upper deck and ask it belongs to anyone?

By the time I responded, he us gone and threw my luggage to the dirt ground. He seems to leave it and ready to take off. He blamed me for not telling the staff my destination. The staff originally didn't accept the luggage until the driver checked my ticket.

By the time the driver checked my ticket, the staff was busy with other passengers. What a chaos!

Anyia Vmk

Excellent service

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I have been trying to call them for hours. Couldn't find a phone number to determine a time of arrival.
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Verdis Twj

Answer my call

I mis my bus and I jus bought a ticket
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Daylee Lxt
map-marker Fayetteville, North Carolina

Missed the bus

Missed the bus I need to switch the ticket to another bus Date
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Reason of review:
Return, Exchange or Cancellation Policy
Chaley Ise

Horrible

Had to buy a new Tix when I was 2 hr and 59 mins
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Anonymous
map-marker Sacramento, California

Bed bugs and night riders

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On last stop in NY driver announced: if you are going BACK to DC, leave bus and go to Javitz Center. Only. Ow I recalled it because I believe I am bitten by bed bugs each ride in night megabus. They should forbid to use us as just motel on wheels .
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Reason of review:
Bad quality
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