Anonymous
map-marker Foley, Alabama

1 hour reschedule. From new York to Washington DC

Hi Was to travel at 6 00pm to Washington DC, but am stuck here at the passports serv ice. Can I boarc the next bus please?
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1 comment
Guest

Yes, please have your passport with you.

Anonymous
map-marker Germantown, Maryland

Comunicación with Priceline

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This company has the most horrible or None existing service. I cant understand how this is legal. I would never recommend megabits to anyone. If you loose or get your belongings stolen feom the bus as I had mega us would Never help. Dont use mega bus.
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User's recommendation: No way!

Maela Yzw
map-marker Atlanta, Georgia

Your staff stole my money

I should have received a call saying my schedule trip was cancelled instead of just an email. I missed my opening to change my trip. I'm disappointed!!! You all phone say you open from 6:30 am to 1:30 p.m. than hang up. If this issue is not resolve I will never take a trip with this bus service again.
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Toussaint S Qdo

To change my bus reservation

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I would like that change my 10:15 bus reservation to a 4:00 bus reservation for today Ive been calling and nobody is answering.
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Loss:
$23

Preferred solution: A different time

Stefanie L Pyc

I got the wrong luggage tonight from nyc to Baltimore on the 6pm bus.

I have the wrong suitcase I need to get my suitcase and give whoever suitcase I have back to them from the 6 oclock bus leaving NYC to Baltimore Maryland
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Loss:
$375

Preferred solution: Deliver product or service ordered

GwendolynE C

I tried calling and purchasing a ticket but they kept canceling my payments and my attempt to schedule. I went to the seating chart and the seats were available so they wasn’t booked

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Why did they not take my reservation on six tries and when you call the recording plays over and over again.
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Preferred solution: A ticket

User's recommendation: Just because I’m not satisfied today I will let people know you are a life saver.with this service.

Micah P Cfm

Did not receive ticket

Megabus - Did not receive ticket
I purchased a ticket to leave from Charlotte, N.C to Atlanta, G.A yesterday and received the code AI7JHRA but there is no ticket in my email ( samo2xtimes@***.com ) and when I went to search my ticket, the site said it could not find the details. Need assistance as soon as possible because my bus is scheduled to leave tomorrow. Thanks
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Loss:
$35

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Chicago, Illinois

Trying to see how I can get from Atlanta ga to Chicago IL or st Louis

That the bus is not going from Atlanta to st Louis or Chicago or coming back from them places trying to make some trips I like riding the Megabus and trying to show my girlfriend how exciting it is to ride the mega bus but I can't cause it don't go where I'm trying to go so hopefully y'all start back soon
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User's recommendation: I love riding the Megabus and y'all would to and the prices are amazing from one state to another and you have a great view

Sirlouis J

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Verified Reviewer

Megabus owes me a ticket for bad service in 2019

On my last trip on your mega bus from New York to Boston i became Sick because of your Air conditioning. You offer a free trip. I can USE that Trip now from Boston to New York City. On Monday 6/7/21
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Pros:
  • Affordable
  • Great prices

Preferred solution: The Free trip that was offer.!

Ronnie W Usl
map-marker Camden, Arkansas

To see if you located in Topeka Kansas

No complaints, just trying to see if you are located in Topeka Kansas. And if you are, wanting to schedule a trip.
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1 comment
Ronnie W Usl

Can I travel from Topeka Kansas to Little Rock, Arkansas?

Shayanna
map-marker Houston, Texas

Paid for a trip months in advance and needs to be canceled

Original reference Journey 1 Reservation Number 2-42**-******-M71R-1010-HOU-DGP Date: June 18, 2021 From: Houston, TX, 815 Pierce St near Travis St (10:10 AM) To: Dallas, TX, 710 Davis St, Grand Prairie (2:45 PM) Seat(s): 9 On 6/2/21 mega bus request me to change trip Passengers: 1 Reservation Number: 7-40**-******-M71R-1030-HOU-DAL Cost and Payment Summary Fee Total: USD 0 Total Charge: USD 0 2-89**-******-M71R-1745-DGP-HOU Date: June 20, 2021 From: Dallas, TX, 710 Davis St, Grand Prairie (5:45 PM) To: Houston, TX, 815 Pierce St near Travis St (10:20 PM) Seat(s): 9 Passengers: 1 Price: $41.99 (inclusive of reserved seat price: $2.00) Passengers: 1 Price: $41.99 (inclusive of reserved seat price: $2.00) Need refund
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Anonymous
map-marker Jacksonville, Florida

I was trying to get back home and 5 to six tries wasn’t able to communicate anything with the mega bus company in regards to going back home.The funds were returned 5 times but no explanation on why.

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No customer service available at the time.In my time of distress there was no one to help me,or even speak to every time I reached out to make contact it would accept the money but reverse it back and cancel the trip Im confused.
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Ariel R Ybq

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Verified Reviewer
| map-marker New York, New York

Lost luggage

Lost my bag it was on the bus. It went to garage last night at 34th street and 12th avenue NYC I was told I could get it in the morning Ariel Ruiz sr. 518 495-****
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Preferred solution: Luggage

Bernard P

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Verified Reviewer

Face mask

Im coming Charlotte and do not feel comfortable. I thought mask were mandatory. I guess not then. Its more than one person on this bus ride back to Dc with no mask on . Its very close to me also . I dont feel safe . This is unacceptable. People sneezing and coughing with no mask on . This is not a good or safe ride back for me to Dc . Not healthy or sanitary at all. My bus left at 2:45 from Charlotte to Dc get there at 10:45pm . I take megabus a lot and this never happens . I could have saved my money and took another route .
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Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Request for refund. # 25/27-2763-****21-M71-1010-HOU-DGP

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I Freddine McCormick, am an 80-year-old female, who lives on a fixed income. However, I purchased (3) round trip tickets from Houston to Dallas, Tx. for Friday 5/14/21 Sunday 5/16/21. We missed the bus from Houston to Dallas, because I got the time confused. Could you please refund the money for the trip we missed, I would truly appreciate your attention to this matter. Thank you, Freddine McCormick
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