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1.9 Based on 333 reviews
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  • Customers like
    • Price 13
    • Price range 12
    • Bus drivers seem to know the route well 5
  • Customers don't like
    • Poor customer service 24
    • Refund policy 17
    • Terrible customer service 10
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This was my first trip on Megabus and it will be my last. I reported to my departure stop 15 mins ahead of time as instructed. I was left waiting in line in 19 degree temps(wind chill 2 degrees) for two hours with my 90 year old dad. No one provided any information on our missing bus- no updates or offer of alternatives to wait inside. When we finally got on a bus - there was no apology or explanation, just rude treatmwnt from the driver. He... Read more

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Champaign-Chicago.Waited for 3.5hrs after a vm from Megabus that they would depart an hr late. No further communication from them in over 3hrs. Their customer service line was closed and there was no one to ask about status. At least in this location we could wait inside a building but if you're in Chicago, you'll be waiting outside. I had to have my parents drive the 5hrs roundtrip to come get me. But hey, when I called them this... Read more

Was this review helpful? 1 0

We used megabus for the 1st time friday night, and what a joke; never again..I was told sternly by the very unfriendly woman on the other end of the phone when i made my booking, to make certain to be there 15 mins before it was due to leave; Why? We were waiting nearly an hour freezing in the m iddle of town before it rolled in with no apologises from the miserable driver. Now to make matters even worse, now on the wway back, i need megabus to... Read more

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I booked Megabus tickets for my daughter and her friend to attend a university open day in Leeds (travelling from London, Victoria Coach Station)and paid £24.50 including the booking fee. I had to change the date the next day and was told by their customeer helpline that I would be charged £1 per ticket amendment fee. I went through their re-booking process and noticed I was being charged £22 for the journey. I called the helpline again and... Read more

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contacted your service center and spoke to Evelyn Ford (ID #762168) regarding my son who is travelling from Chicago, IL to St. Louis, MO. He was scheduled to take the 4:30 p.m. bus. He left Milwaukee, WI at 2:00 p.m. to head to Chicago, IL by car. He ended up being stuck in traffic (I94 Construction) until 3:00. Arrived in downtown Chicago at 4:35 and missed the bus. He had no money on him and mom is broke. She refused to offer assistance other... Read more

Was this review helpful? 0 2

I had a 5:30 pm reservation for a New York-to-Boston bus trip on Friday (August 1, 2008). I arrived at the Megabus' stop at 4:30 pm. There was a bus waiting and there were seats still available. Therefore, I asked the supervisor if I could take the 4:30 bus and he did not allow. A couple of minutes later, a girl arrived at the bus stop with a 6:30 pm reservation. She asked the same supervisor to take the 4:30 bus and he allowed her without... Read more

Was this review helpful? 0 1

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