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3.0

Arrived at Megabus parking lot in Orlando in plenty of time to take a trip to Miami with my wife, son, daughter-in-law and three grandkids ,one who is just over 1 1/2 years old. Was told there was no parking left as there was only 10 spaces, 5 handicap, and 4 for staff.We asked if we could leave the two cars for a couple of hours till family members could take the cars.

The lot foreman yelling four letter words in front of the children said the minute the bus left he would have them towed. When we said we didn't understand because we made sure on the phone with Megabus that there was no problem and had parking passes and had paid for the trip he yells " well you didn't pay me "Running back The lot they are using had well over 200 spaces but you had to park inside the roped off area. We had to race around all over downtown till we found a parking garage that was opened. The garage had a 5 day max and we were going on a 9 day cruise.

we had to get family members to call and make arrangements to leave them for longer , otherwise they would be towed from there. Running back to the bus 6/10 mile no one had helped them with the luggage and putting the luggage in ourselves were yelled at to get away from the luggage part of the bus. Upon getting on the bus there were not enough seats ( we had paid for 9) and yet there were only seven of us . there were people laying across two seats and no room to put the car seat in for the baby.

The bus driver would not check to see if people had paid for more than one seat. Upon leaving the bus driver got on the intercom and said there is no eating or drinking on the bus. ( on the way back the next driver ran a video saying eating and drinking was allowed ) Also the restroom was dirty and had no hand sanitizer.. not acceptable for the 1st trip of the day for this bus.

One the way back we were told ," No children on the lower level ".. I guess they make up rules as they go along .

In the long run the cheap fare ended costing us $270 more just to park ... NEVER AGAIN !!

Reason of review: Not as described/ advertised.

Monetary Loss: $270.

Preferred solution: Full refund.

Location: Orlando, Florida

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