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  • Customers like
    • Price range 12
    • Price 9
    • Trip 2
  • Customers don't like
    • Poor customer service 21
    • Refund policy 15
    • Late bus 8

I miss my bus on 1/31/16 and I miss that bus and had to order other tickets for a later bus got on a later bus at 1:15 am that bus broke down at 2:59 am we had to wait for three hours to catch another one that bus didn't arrive until 9am and two hours later they stop and switch drivers for the third time I didn't arrive in Houston until after 12:00pm and I almost lost my job a very uncomfortable... Read more

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My name is Dwann Winfield and this is my first and last time riding the megabus. The bus stopped at an rest area for food n beverages and I noticed I left my purse inside of my suitcase which would've been located in the back. I then approached the driver of the bus asking very nicely is it possible to get my purse all she had to say was iama get you. Again I haven't a clue what that means. All I... Read more

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I had a worst experiance with megabus today. I do have an extra baggage. I gave my credit card to pay $30 of excess baggage fee. But their credit card machine was down. I do not have cash to pay for it so they didn't let me into the bus. I ended up staying back and not reached my destination. They don't care about travelers... Customer service was also worst... They didn't even give me refund for... Read more

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Megabus has no customer service! What customer service tgere is does not communicate with the bus drivers! Customer Service is consistantly wrong with information and does not compensate customers for bad service! Megabus does not care about their customers! Add comment

I booked a bus to go from Jacksonville to Orlando. I planned for the bus to arrive over 3 hours prior to my plane departure. The morning of the trip I received an email saying the bus was likely to be 60 - 90 minutes late in arriving. I called customer service but the recording said the call volume was too high and to call later. I was concerned but thought I could still make my flight even... Read more

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my name is Veronica Gibson. I purchased what should have been a round trip ticket from Atlanto to Union Station, Washingron on Dec 11. Reservation #: 53-2475-122815-m38r-1915. Nevertheless, the return ticket for the return ticket for Tuesday, December 29th, was the exact identical to the departure, which I did not realize until my nephew arrived at the Union Station for departure to Atlanta. I am... Read more

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I scheduled a trip for my 17 year old neice to go back to San Antonio Tx. When she arrived my daughter took up to the bus. The bus driver did not allow her on the bus because she was not 30 min ahead of time. She was 15 minutes and he was rude. I paided 30 dollars to get her home and she is still in Houston. When I called the phone line I asked to speak to a supervisor and was denied that... Read more

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I AGREE 1000% I accidently left a suitcase ( i usually only have a carry on ) on the bottom storage area of MegaBus aka COACH: called Custo:er Service: THEY SAID THAT THEY WILL CONTACT THE DRIVER BY THE TIME THAT BUS GOT TO WASHINGTON DC & I WILL GET A CALL. DID NOT HAPPEN: Could Have Resoved The Whole Mess. I CALLED 2 HOURS LATER: Response: after 25 min hold " O no sir, we do not contact the... Read more

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booked a ticket through Mega Bus round trip From St. Louis to Mo to little Rock Arkansas scheduled to depart on Wednesday December 23rd of 2015, and to return December 28th of 2015. we left the terminal at 3:30pm on Wednesday and arrived in Memphis TN at 7am on Thursday. the next bus was scheduled to leave at 8:15 am the bus was 2 hours late and by the time it got there we were all soaked from... Read more

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This morning (12/29/15) my daughter had a scheduled ride on the megabus out of Toledo . It was for 4:30am, we arrived at approximately 4:12am. The bus was late arriving at 4:47am. She boarded the bus and sat there for over a hour, pulling out at 5:48am. While they sat there I approached a African American lady to see what the problem was. I tapped on her driver side window, she has recording... Read more

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