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1.9 Based on 253 reviews
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  • Customers like
    • Price range 12
    • Price 11
    • Bus drivers seem to know the route well 4
  • Customers don't like
    • Poor customer service 23
    • Refund policy 15
    • Late bus 10
  • From mobile
  • 22 hours ago
  • #872343

Megabus is the worst they are unreliable, always late you could never get a refund and their buses don't even work I am disgusted by them and their customer service is ducking horrible *** these people I hate them

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This the first time for me riding megabus and it has been the worst experience that I have had riding a bus. I have been on Megabus DD 597 15 hours and I still have not got to the destination I caught the bus for in the first time to knoxville, Tn. We've had one of the worst experience after. The first thing no gas something wrong with the tires and now the bus is overheating and we're waiting 3 hours for the bus to come pick us up from... Read more

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My name is Sheldon K Glover today June 25, 2016 I arrived at Civic Center Marta , 435 W. Peachtree St NW, Atlanta, GA 30308 at 1:30pm... My reservation # 28-1422-062516-M93R-1400-ATL-MEM. My bus was scheduled to depart at 2:00pm -ATL and arrive at 8:55pm -MEM. The bus was 1 hour and half late. It is 98 degreeshere in Atlanta which is dangerously too hot to be standing outside that long. I would like a refund due to this is the second... Read more

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  • From mobile
  • 2 days ago
  • #871896

Re: Sheldon K. Glover Addtional info for Review #871892 ticket confirmation #21-5397-033116 M93R-2350-ATL-MEM

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My name is Sheldon K. Glover on Thursday, March 31, 2016 I arrived at Civic Center Marta Station 435 W. Peachtree St NW, Atlanta, GA 30308 at 11:00pm...My bus was scheduled Atl- 11:50pm to Mem-6:20pm. It was rainy and stormy the bus was 2hrs late....Not only was the weather frustrating but for me to stand outside in the rain for 2hrs is obsurd. I would like a refund for this inconvenience. I can be reached at #708-935-3363.... Read more

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On Friday i was traveling megabus from Philly to NYC and then from NYC to Hartford. The bus was supposed to arrive in NYC at 4:40, then next bus wasnt leaving til 6:05. Would have been no problem. But bus was late in Philly and then hit traffic and didnt arrive in NYC til after 6:15 so by then my second ride was gone. There were no more trips out that way and i ended up getting a hotel and staying til the next day so that mess up by Megabus... Read more

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Used megabus for 1st, only and last time besides bus consistently late some rude employees and on 2 of buses bathroom not useable. While waiting extra time for Tampa bus the riders scrambling to get luggage knock me flat on my back on the concrete and the only help was from bystanders and while in Orlando was standing behind an 86 year old woman who was pushed and thank God I was able to prevent her fall and I'm 60, she said couldn't believe... Read more

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Horrible customer service....bus was late an hr and a half....i left to find another way to get to wedding reception and after speaking to customer service they aid they were sorry I missed my bus but ut came at 3:30am....it was scheduled for 1:40 am! They are fighting me for my refund! Not to mention the rude chain smoking driver...picture attached i had to purchase another ticket..double the price just to get to an ended wedding reception! Read more

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order number is ae5rx5q checking on the status of refund for Freddie White 3516 1st av so st petersburg, fl destination is from orlanda, fl to atlanta, ga leaving date is today 6/23/16 at departure time is 11:00 am, needed to contact medical note faxed unable to travel at this time arriving in atlanta ga around 7:00 pm note faxed to 773-533-7446 on 6/09/16 i was told it was in process this morning i want to know what it the status of the... Read more

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Hello my name is Robert Kennedy I have tried to call mega bus 10 times an I have been hung up on 6 times...I"ve spoke with Annie 2 times, Joseph 4 times an Marryan.... Also Loray. Every time I call I ask for a supervisor an a mail address to a corporate office. Every time I receive nothing.All I received was a hang up in my face. I booked a reservation online from San Francisco at 10:30pm.....To los Angles arriving at 6:30 am. The date was june... Read more

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