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  • Customers like
    • Price range8
    • Price5
    • Disappointed with megabus2
  • Customers don't like
    • Poor customer service17
    • Refund policy13
    • Late bus8

  • 8 hours ago
  • Ground Transportation - Trains, Buses
  • Ooltewah, Tennessee
  • 5

I bought a ticket at 8am. I called 20 minutes later- due to a conflict from the original departure time- and tried to reschedule it for a later time. The lady on the phone was very rude. She told me that there was nothing she can do and that I would have to pay for another bus ticket if I wanted to leave at a different time. She did not even let me speak and kept cutting me off. Finally, she hung... Read more

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  • 1 day ago
  • Ground Transportation - Trains, Buses
  • Knoxville, Tennessee
  • Megabus Trip From Knoxville To Atlanta And Back
  • 11
  • REVIEW RATING 4/5

On the route travelling to my destination, the bus had urine leaking out of the restroom and there was used toilet paper behind my seat and urine under my seat. Travelling back we had to wait over two hours while being told over and over again that a bus was on its way and would arrive in twenty minutes, so that we could not make an intelligent alternative decision. Arriving over two hours late... Read more

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  • 1 day ago
  • Ground Transportation - Trains, Buses
  • Chicago, Illinois
  • 13
  • REVIEW RATING 4/5

The bus driver said we had the wrong confirmation number. And i ask him to wait for one minute but he left right when i was calling mega bus. I would loke to get my refund of $81.00 back into my bank account. My name is Jermere keepers phone # (414)499-5186 and e-mail address is jkeepers84@gmail.com and the reservations comfirmation # 87-3323-073115-m4r-1300 and #86-8991-073115-m7r-2015 and he... Read more

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  • 1 day ago
  • Ground Transportation - Trains, Buses
  • Chicago, Illinois
  • 8
  • REVIEW RATING 4/5

Sent from my mobile. _____________________________________________________________ 06/28/2015 To: Mega Bus LLC. From: Sheila Polk - Sheilapolkmy5961gmail.com Subject: Requesting refund for ticket reservation# D 32/33-9732-061315 On June 13, 2015. Approximately around 8:20 a.m. My daughter and uncle were scheduled to leave for Minnesota at 9:15 a.m. from your Chicago location at Canal and... Read more

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  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Lumberton, Texas
  • 21
  • REVIEW RATING 4/5

To whom it may concern, I travelled from Austin to Houston with Megabus on 30th July 2015 at 1:15PM, bus number DD564. I had 2 luggages and 2 carry ons (plane size and Samsonite certified carry ons). As per Megabus' policy online each passenger is allowed a luggage and a carry-on per ticket. I headed to the bus station knowing that I was going to buy two tickets for myself and my luggage. As I... Read more

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  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Lumberton, Texas
  • 9
  • REVIEW RATING 4/5

I bought a ticket online going from austin to houston downtown on the 30 th of july at 1:15 pm. The bus number was DD 564. We read on the megabus website that every person can have 1 luggage and 1 carry-on. We reached to the megabus station we had 2 luggages and 2 carry-on each person.. So we needed to pay for 2 tickets and get on the bus. The driver decided that each carry on would be counted as... Read more

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  • From mobile
  • Megabus
  • 2 days ago
  • by anonymous
  • #674425

I was told several times that I will get a refund from July 24,2015 due due to bus being late now their resp. Telling me I did not call Add comment

  • From mobile
  • Megabus
  • 2 days ago
  • by anonymous
  • #674249

Freezing cold ride, very uncomfortable seats, rude drivers, late both ways, as much as an hour. I'll never take Megabus again. Add comment

  • Jul 29
  • Ground Transportation - Trains, Buses
  • Toledo, Ohio
  • 24
  • REVIEW RATING 4/5

If you want to ride on a bus that tries to run down a family broke down on the side of the road then Megabus is your bus company. While trying to get my kids off the highway on I-65 in Indianapolis on June 27th at 5:45pm going northbound a megabus plate #p758210 tried to hit the kids father out of the way with the front of the bus pushing him so he could continue his route he was beeping his... Read more

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  • Jul 29
  • Ground Transportation - Trains, Buses
  • New York, New York
  • Megabus Bus Service
  • 10
  • REVIEW RATING 4/5

My outbound trip to Washington, D.C. was scheduled for 7PM. However, we left at 9PM. Apparently, Megabus's 5PM departure that was delayed due to smoke/fire within the engine of a bus. Megabus clearly didn't have a replacement bus back-up plan. So, 5PM travelers and beyond were delayed by 2 hours! This is completely unacceptable. If the delay were due to unforeseen traffic or weather, I... Read more

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