Megabus Complaints and Reviews

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Megabus
Main address: 4400 S. Racine Ave. 60609 Chicago IL
1-877-GO2-MEGA (1-877-462-6342), , http://us.megabus.com/ContactUs.aspx
  • 314+40 mobile complaints
  • $23.2K claimed losses
  • $65 average
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  • 56 minutes ago
  • Ground Transportation - Trains, Buses
  • Bus Delay
  • 1

Order number ACXLBGY. On July 25, 2014, the Megabus was one (1) hour late. The Bus broke down in Atlanta near the Civil Center Station. I was traveling to Knoxville, Tennessee at 6:45am. We boarded a bus coming out of Orlando, Fl. In Sweetwater, Tennessee it needed Gas, the Driver stop a three truck stop and finally at the flying J, he got gas. I arrived at the Knoxville Transit Center two hour... Read more

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  • 5 hours ago
  • Transportation and Delivery
  • 4

If airlines have delay, it's usually due to bad weather conditions and restriction FAA imposes on them to make the accidents to a mere zero rate in US. I have received not only refund, but a big voucher from airlines when their airplane has technical failure. On the opposite side, megabus can (and is often) late, both loading the passengers and getting them to the destination and does not think... Read more

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  • 5 hours ago
  • Transportation and Delivery
  • New York, New York
  • Bus Service From Nyc
  • 2

If airlines have delay, it's usually due to bad weather conditions and restriction FAA imposes on them to make the accidents to a mere zero rate in US. I have received not only refund, but a big voucher from airlines when their airplane has technical failure. On the opposite side, megabus can (and is often) late, both loading the passengers and getting them to the destination and does not think... Read more

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  • 9 hours ago
  • Other
  • Driver Attitude
  • 6

Leaving Cleveland to go to Chicago on Wed July 23rd the bus was an hour late and we all were trying to contact bus number to find out what was going on and no one could get a contact. This is not acceptable as we all had deadlines to meet on the other end which delayed us. No explanation by the driver was given upon arrival. Some kind of contact should be made when a bus is running that late. It... Read more

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  • From mobile
  • Megabus
  • 1 day ago
  • by anonymous
  • #516503

Bus was late leaving Atlanta by 35 minutes because of a mechanical issue. Paid extra money for text updates but never received any text messages. Tried to speak with a manager and was told that a manager could not speak with me. If I wanted to complain I could send an email. REALLY????? Add comment

  • From mobile
  • Megabus
  • 1 day ago
  • by anonymous
  • #516461

Worse bus service ever. Made me late for an appointment how can your bus show up half an hour late and manage to leave 40 minutes after departure. If you can't follow a schedule then change your times to a realistic schedule you can follow. Never again will I ride this bus and will post in as many websites about how horrible megabus is so that others don't make the mistake I did of ever giving... Add comment

  • From mobile
  • Megabus
  • 1 day ago
  • by anonymous
  • #516440

This is the worst trip ever my bus is so so HOT everybody is sweating an the bus driver had to pull over two times for some reason an didn't tell us what was goin on I do not want to ever have to ride this sorry ass Megabus again!!!!!!!!!!! Add comment

  • Jul 28
  • Ground Transportation - Trains, Buses
  • Late Arrival
  • 29

We left Atlanta at 7:45 or later instead of 6:10 regular scheduled time.When made it to Montgomery we were lost.The driver did not know where the new station was located.So he made a announcement asking us passengers if we knew,WOW.We missed our transportation as a result of being almost 2hrs late.So we had to call a taxi,more inconvience.The driver was very rude,when we tried asking... Read more

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  • Jul 28
  • Ground Transportation - Trains, Buses
  • New Orleans, Louisiana
  • Bus Service
  • 1
  • 21

There must be some type of violation or health issue report and/or case filed again Megabus. This company is waiting for a customer/consumer to die before they take serious precautions and stop using broken down buses that need mechanical repairs and/or updates. Just because economical products and or services are made available to consumers, do not mean that these products and services should... Read more

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  • Jul 27
  • Ground Transportation - Trains, Buses
  • Broken Air Conditioner
  • 16

This has to be the worst trip by far.The megabus is notorious for being extremely cold,well not this time.Its the end of July so it's already currently in the low 90s,when you step into any vehicle you are seeking some type of relief from the heat.Much to my disadvantage the air condition was broken causing water to spill through the vents.There was no relief sent out from another megabus... Read more

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