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Megabus

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55 complaints

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Megabus.com is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations. Please try to contact Megabus Customer Service directly prior to posting any complaints on this site.

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Megabus Complaints & Reviews

Megabus Reviews

Glovista
Megabus - Mega Bus is the worst!

Mega Bus has the worst customer service. They are rude and you will be "inadvertently" disconnected frequently. Frankly, it appeas that the customer service employees need massiv...

#285448
Dec 31, 2011
144

Anonymous
Megabus - Female Driver Rude and Sexist to male passangers

Megabus Driver was incredibly rude... she screamed at us like a heard of cattle in the 20 degree weather. She had men and women get into two seperate lines... female driver allowed...

#280009
Dec 08, 2011
298

Anonymous
Megabus

Our trip started out in Birmingham (Morris Ave and 17th Street). The bus driver was 1 hour late. This made me miss my connecting bus in ATL to DC. When I called Customer Service su...

#278222
Nov 30, 2011
303

Anonymous
Megabus Horrific Customer Service

The Megabus arrived at its pickup station 38 minutes late, so I wanted at least a partial refund for a service half rendered. I e-mailed inquiry@megabus.com, which was...

#277752
Nov 28, 2011
327

Jlhendri...
Megabus - You get what you pay for

You get what you pay for. Bought a roundtrip ticket from Washington to Pittsburgh. MegaBus moved the stop and did not note it on their website or on my confirmation. While waiti...

#276379
Nov 21, 2011
327

TaylorJ
Megabus is a Megamess

I use Megabus often from Nyc to Boston. The main reason is for the power outlets that NEVER work. I asked the driver on my last trip 10/31 why the outlets don't work? He acted ...

#273133
Nov 06, 2011
431

Legendhf...
Megabus complain

I took the Megabus from Richmond to Washington DC on Nov 4 between 6:20 pm and 8:30 pm. The drive was the same as last week, and she was the same nightmare we experienced last week...

#272950
Nov 04, 2011
392

Stevego
Megabus Megasucks - Broke down

The MegaBus is a joke. Never has the WIFI worked. On more than half the trips I have taken the power doesn't work and now we are broke down in the middle of nowhere. It is more...

#268151
Oct 14, 2011
372

Anonymous
I would rather crawl on my hand and knees than ride Megabus again!

Took the MegaBUST from Hartford to NYC on 10/6/11. Ride there was ok. We were booked on the 4:20PM return trip. Got to the MB corral at 3:45 to be safe. 4:20 came and went. Des...

#267517
Oct 11, 2011
493

Madblack...
Megabus SERVICE SUCKS!!!!!!!!!!

My bus was scheduled to leave from bflo.,ny at 11:45pm i arriived at the bus terminal 45minutes prior to my departure time. I waited at gate 13 and the bus NEVER showed uo, I calle...

#266779
Oct 08, 2011
411

Anonymous
Megabus

My name is rose riley, on 10-2-11 i purchased online a round trip ticket on megabus to phila. from richmond, on my return trip on 10-5 i did not miss my bus, the bus was still park...

#266581
Oct 07, 2011
430

Blonde08
Megabus

I have taken megabus about 10 times before and never really had any issues. except for my last trip. having my 6 hour trip turn into an 8 hour trip was not pleasing.(both ways) the...

#266144
Oct 05, 2011
342

Anonymous
Megabus - My son is stuck at a rest area for over 3 hours waiting for a replacement bus!!!

A bus left NYC at 4:15 pm to arrive at State College PA at 9pm....it stopped at a rest area about 1 1/2 from its destination and my son was told it would be 3 hours until another b...

#263642
Sep 22, 2011
420

Anonymous
Megabus Drives Broken Buses

Taking MegaBus DD427 from NYC to Boston, sitting right behind the driver on the lower level (right over the front wheels, apparently). About five minutes after leaving the "curb" ...

#262766
Sep 18, 2011
363

Whatever...
Megabus: bad at customer service

I was very annoyed to find out that after purchasing 2 return journeys that they weren't refundable, which it is not clearly stated. I called customer service for the first time to...

#262134
Sep 15, 2011
381

Anonymous
Never ever trust Megabus

Wondered why Boltbus is always sold out and this frequently Mega delayed Megabus is always not..They're often hours late no explanation as to why and the guy in the platform do...

#259835
Sep 04, 2011
368

Dgray74
Megabus left us stranded and out $

I would not recommend Megabus to my worst enemy (ok, maybe my worst enemy). My husband and I thought we would take a trip to New York over a 3 day weekend and enjoy much of what N...

#259653
Sep 03, 2011
525

Anonymous
Megabus - The demeanor of the driver

On my recent trip to Toronto, Ca and on the return trip the bus driver was maurice very military when he spoke ou listen. He introduced himself announced where he was going gave ot...

#257459
Aug 24, 2011
379

Certainman
Megabus

Megabus so overbooked the 9:30Am 8/23/11 bus from Philadelphia to NYC that four people including myself were unable to find seats at 6th & Market. Someone on the bus said they do ...

#257206
Aug 23, 2011
346

Toni2
Megabus - Stand in Rain, they don't care!

On 2 separate trips from Hartford to NYC, the Megabus pulled up to the stop and left a long line of passengers standing in the pouring rain while the driver chatted with another dr...

#256034
Aug 17, 2011
419

Anonymous
Overpromise Megabus

I had a round trip to NY from DC. On the way to NY the A/C was not blowing any cold air. We were sweating like pigs. On the way back it was worse. The bus was 1 hour delayed. They ...

#255611
Aug 15, 2011
312

Rkeiser
Megabus is disorganized, and the staff are boorish.

July 11, 2011 was my first experience with Megabus, and it will be my last. Megabus is very inexpensive, the vehicle was comfortable inside (double-decker, no less), and the other...

#248578
Jul 12, 2011
614

Prettype...
Megabus - Awful experience DC to NYC round trip

We got to the DC stop (aka parking lot in an unsafe part of town) half an hour early. 15 min walk from metro, took us a lot longer lugging our suitcases and trying to find the exac...

#247523
Jul 07, 2011
654

Orfeo
Megabus NYC-BOS 7/4 6:10 pm cut-rate bus, lost driver

Megabus represents that their buses are two-level, include WiFi and outlets. The bus provided for the July 4, 2011 6:10 departure from New York to Boston was single-level, had no ...

#247177
Jul 05, 2011
531

Anonymous
Megabus does not want to help you

A group of people, me included, missed a bus because of a huge accident that stopped all lanes on the freeway. We called megabus immediately, could prove that we had an unused tick...

#244236
Jun 19, 2011
569

Intelins...
Megabus - Megaburst

Hate Megabus and Coach Canada. No respect for their clients. No warranty for wifi, for being on time, for a driver, for a bus or even for a seat. Treat their clients like animals b...

#241347
Jun 04, 2011
532

VickiO
Megabus - don't count on it

My daughter had a horrible Megabus experience. Her bus from Philadelphia to Pittsburgh arrived an hour late, causing her to miss her connecting bus's departure. She was dumped of...

#240842
Jun 01, 2011
841

Anonymous
Megabus - Wrong pickup location. Zero customer service. Confusing & uninformed.

I bought a ticket online from New York to Atlantic City. Ticket prints out without the pickup location on it. I call their "customer service" number - a recording, can't get a rep...

#240520
May 31, 2011
515

Anonymous
Megabus - Worth the Extra Few Bucks to Take the Train

I am writing this review from on a Megbus bus. Yes, they provide free wi-fi and cheap tickets - but do not let this fool you. You will pay severely with your time and energy for tr...

#232911
Apr 18, 2011
800

Lastica
Megabus - Mega bus website went down and I could not change my scheduled trip.

A trip on Mega bus from Toronto to Niagara Falls cost 3 times the amt because of error in reservation and the ridiculous cancellation policy and unstable mega bus website. An error...

#230400
Apr 03, 2011
1127
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