Megabus Complaints and Reviews

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Megabus
Main address: 4400 S. Racine Ave. 60609 Chicago IL
1-877-GO2-MEGA (1-877-462-6342), , http://us.megabus.com/ContactUs.aspx
  • 355+52 mobile complaints
  • $43.5K claimed losses
  • $107 average
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  • From mobile
  • Megabus
  • 1 day ago
  • by anonymous
  • #536380

Bus was to arrive in Iowa City at 7 pm and is an hour waiting and still waiting. No supervisor or anyone to talk with. ridiculous Add comment

     

  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Tampa, Florida
  • Bus Schedule
  • 20

I'm a previous consumer with Mega bus and WAS for please with they service.I struggle and scrap money to get home to my kids just to get to the bus stop 30 mins early and no bus shows up my other two disabled kids and i stood out there in that loading zone until 5p.m still NO mega bus... I call the Mega bus consumer service number at 12:57p.m and a guy answer I ask what time was the bus coming... Read more

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  • Sep 17
  • Ground Transportation - Trains, Buses
  • Richmond, Virginia
  • Bus Departure Schedule
  • 20

My bus scheduled to depart Richmond Va at 6:20. I arrived at 5:11 and waited. Three buses showed up but they were all going north. I called customer service NUMEROUS times and was told each time to call back in 20 minute because they could not locate the driver and the bus did not have a gps. I asked the rep to allow me to speak to a supervisor and she said she will be disconnecting the call... Read more

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  • Sep 16
  • Ground Transportation - Trains, Buses
  • St. Louis, Missouri
  • Ticket Refund
  • 10

I BOUGHT A TICKET ON LINE LEAVING STLOUIS MO GOING , TO MEMPHIS TN ORDER NO. AC45CDA FOR 16,SEPT AND RETURN 16/SEPT I HAD APP. WITH MEMPHIS HOUSING AUTHORITY AND RETURN THAT NIGHT DUED TO CHANGES THE MEGA BUS GOING TO CHICAGO WAS THERE AT OLD PLACE UN AWARE ABOUT SITUATION ALSO THEY TRY TO CALL AT THE BUS BUT IT WAS GONE I AM ASKING FOR MY REFUND THE CHICAGO BUS HE DID NOT KNOW EITHER.PRICE IS ... Read more

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  • Sep 16
  • Ground Transportation - Trains, Buses
  • Bus Delay
  • 12

I've caught the megabus several times now from Birmingham to Preston and back and on a few occasions it has been late. However my coach was due to arrive at 20:10 but because of an accident on the m6 all coaches into Birmingham were delayed. I waited until the last coach and asked them to enquire the whereabouts of my coach and it had apparently been through my stop. I had asked all the coach... Read more

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  • Sep 15
  • Ground Transportation - Trains, Buses
  • Trenton, Ontario
  • Ground Transportation Travel
  • 13

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am, departing 7:45am to Toronto. The driver arrived late at 8:12am with no apology and no excuse as to why he was late. We should have arrived by 9am and hour and 20 minutes before last check in for my flight. But instead, we arrived at 10:07am, 17 minutes past my final check in time.... Read more

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  • Sep 15
  • Ground Transportation - Trains, Buses
  • Late Bus Departure
  • 13

My first experience with Megabus will be my last. I arrived on time to load but the bus was 30 minutes late. I go to board my bus and there's a huge line waiting to get bags checked and passengers to board. I didn't mind the waiting, but if the bus would have arrived on time and took care of their business in a timely manner, they would have left on time and not 45 minutes late. The bus, the... Read more

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  • Sep 13
  • Ground Transportation - Trains, Buses
  • Atlanta, Georgia
  • Rude Driver
  • 73

As I'm speaking right now, I'm on mega bus and this bus driver is so rude , I just left Chicago on my way to Atlanta, very tired from a 10 hour layover. Mind I'm a very delightful person, but now I'm pissed , we are here in Louisville, Kentucky picking up passengers and the driver said we would be here for a while so I head out to smoke, the door was closed but apparently the woman ahead of us... Read more

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  • Sep 12
  • Ground Transportation - Trains, Buses
  • Fulham, England
  • Late Bus
  • 15

My sister waited for megabus in charlotte it was 45 mins late that made her an hour late in atlanta, she missed her Orlando connection she waited eight hours overnight to be told at 8 am she couldn't board the bus she needed a new code she has no Wi-Fi only running back and forth with a suitcase to pick up megabus Wi-Fi signal so how could she book a new coach ... Read more

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  • Sep 12
  • Ground Transportation - Trains, Buses
  • Orlando, Florida
  • Bus Travel
  • 30

Arrived at Megabus parking lot in Orlando in plenty of time to take a trip to Miami with my wife, son, daughter-in-law and three grandkids ,one who is just over 1 1/2 years old. Was told there was no parking left as there was only 10 spaces, 5 handicap, and 4 for staff.We asked if we could leave the two cars for a couple of hours till family members could take the cars. The lot foreman yelling... Read more

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