2.0
  • Price range8 votes
  • Price2 votes
  • That the seats reclined1 votes
  • Poor customer service17 votes
  • Refund policy10 votes
  • Rude driver6 votes
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  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Snellville, Georgia
  • Bus Service
  • 17
  • REVIEW RATING 4/5

Megabus provided the worst travel experience I've ever had. The bus was obscenely late and that's horrible considering there's no bus station where you can wait. It's just a stop In the middle of nowhere In most cases. In mine downtown Cincinnati it's the middle of the hood where you could be robbed raped or murdered and no one would be the wiser. We arrived in Atlanta late which threw our... Read more

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  • Apr 23
  • Ground Transportation - Trains, Buses
  • Richmond, Virginia
  • Luggage
  • 24
  • REVIEW RATING 4/5

I'm a senior citizen and i have followed procedure to get my luggage that was left on the megabus almost 2 months ago and no one has communicated with me or gotten my bag back to richmond for me to pick up. I let the person know who to the claim that i have a number of health problems and left my medicines in the bag. No one cared or showed in concern. The customer service agents are very rude... Read more

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  • From mobile
  • Megabus
  • Apr 21
  • by anonymous
  • #625118

The bus broke down not on time very cold very disappointed my reference numbers is 68-3031-041715 L4r-1615 I love to be refunded my phone number 404-438-6577 thank u Add comment

  • From mobile
  • Megabus
  • Apr 17
  • by anonymous
  • #623487

Worst experience ever! Rude customer service and no sense of professionalism. Add comment

  • Apr 11
  • Ground Transportation - Trains, Buses
  • Rockledge, Florida
  • Baggage Policy
  • 139
  • REVIEW RATING 5/5

Good afternoon, I am currently riding your one of your buses to ft lauderdale. When I arrived to check my bags the driver asked me how many bags and while I was figuring out which ones I would carry on with me, he repeated " how many bags" with a voice impersonating someone who is mentally impaired and making hand gestures as if I were deaf. I told him there was no need to be rude and... Read more

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  • Apr 11
  • Ground Transportation - Trains, Buses
  • New York, New York
  • Carry-On Luggage
  • 1
  • 1
  • 44
  • REVIEW RATING 4/5

I had never used megabus before, however a group x 3 were catching the megabus from Washington DC to Philly then Philly to buffalo. Firstly the tickets stated we had to get off the bus at another town and find our own way to Philly. Luckily we had a nice bus driver that allowed us to catch the direct to Philly. We were initially told we would need to organize transport in between. So we paid 110... Read more

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  • From mobile
  • Megabus
  • Apr 10
  • by anonymous
  • #620601

I made a reservation from Louisville Kentucky to Little Rock Arkansas my mother had to come from Radcliff Kentucky to Louisville Kentucky in order to catch the bus but the weather permitted her from getting Radcliff to Louisvilleto catch the busand I would like to have my refund back of 93 dollars Add comment

  • From mobile
  • Megabus
  • Apr 10
  • by anonymous
  • #620582

They stole my luggage. I have called and emailed and had emails sent and googled ...still nothing. They have no true lost and found or any assistance of relieving lost items. They steal your things and no one can do anything about it. Megabus sucks Add comment

  • Apr 09
  • Ground Transportation - Trains, Buses
  • Toronto, Ontario
  • Bus Service
  • 44
  • REVIEW RATING 4/5

This week I had to buy a bus ticket from Welland to Toronto so I thought the natural thing to do would be to go to the bus terminal - WRONG!!! I was told by the ticket agent in Welland, that I had to call a 1-800 number or buy my ticket online. I left the terminal without a ticket and went to the nearby public library, signed on as a guest and purchased a ticket using my credit card. Then I asked... Read more

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  • Apr 08
  • Ground Transportation - Trains, Buses
  • New York, New York
  • Bus Service
  • 44
  • REVIEW RATING 3/5

The Bus broke down and the driver refused to provide any information about what happened or what the solution was and had no idea about basic safety. He simply stood outside of the bus and when prompted by complaints provided one word answers. The ride from nyc to DC took over 10 hours because of this when I was able to get in a car to go the rest of the way. We were told a bus would come in... Read more

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