Megabus Complaints and Reviews

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Megabus
Main address: 4400 S. Racine Ave. 60609 Chicago IL
1-877-GO2-MEGA (1-877-462-6342), , http://us.megabus.com/ContactUs.aspx
  • 369+60 mobile complaints
  • $44K claimed losses
  • $103 average
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  • 1 day ago
  • Ground Transportation - Trains, Buses
  • Leawood, Kansas
  • Broken Heat
  • 23

So I'm currently traveling on the mega bus as I type, and I am very upset. First, the heat is broken. So instead of making the most out of this twelve hour ride from Chicago to Memphis, I am too distracted with keeping my feet warm. I honestly do lot understand why a bus would be in service with no working heat and there are children aboard. Second, I see a spider web. Yes, a freaking spider web.... Read more

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  • 1 day ago
  • Ground Transportation - Trains, Buses
  • Overcrowded Bus
  • 17

My daughter bought reserved roundtrip seats for 3 and traveled with a party of 6 people. On the return trip, the people she was traveling with were allowed on the bus but she wasn't along with a few strangers because the bus was full. Was told to call customer service to change ticket to next bus, that bus was full. The next bus: 11:50p.m. on a Sunday night! Had to have my son drive 3 hours round... Read more

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  • From mobile
  • Megabus
  • 1 day ago
  • by anonymous
  • #549566

I accidentally booked my trip for 9am and it was supposed to be 9pm now mega bus will not let me change it to a later bus even though im willing to pay the difference. Also i booked my tickets Tuesday afternoon its now wensday morning i never had 24 for hours before i left to change it. Add comment

     

  • Oct 21
  • Ground Transportation - Trains, Buses
  • Towson, Maryland
  • Broken Bus
  • 12

Our trip from White Marsh park and ride started out with 3 stops pulling over on the shoulder due to mechanical problems. I am hoping the driver was in contact with Megabus main office. We inched our way through the Lincoln tunnel finally breaking down just outside the tunnel. We were already an hour behind schedule. They informed us it would be another hour till another bus came. Passengers... Read more

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  • From mobile
  • Megabus
  • Oct 20
  • by anonymous
  • #548514

I paid for a Ticket on 10/9/2014 Leaving Cleveland OH. To Chicago IL AND I WAS waiting For My Money To be refunded Back To My Card can someone call Me Back please 7792453784 Add comment

  • From mobile
  • Megabus
  • Oct 19
  • by anonymous
  • #548226

please open schedule for dec 21-28-th from dallas to birmingham al contact me at 818 720 8145 Add comment

     

  • Oct 19
  • Ground Transportation - Trains, Buses
  • Toronto, Ontario
  • Poor Custermer Service
  • 25

My parents were travelling form Toronto to Baltimore last week. The bus was scheduled for pick up time from Toronto at 6.30 PM and came an hour and half late. There didn't contact us nor e-mail us indicating that it would be late. When I spoke to customer service they told me that it's usual. I don't like the service at all. I am not travelling again with Mega Bus. They should return my money... Read more

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  • Oct 13
  • Ground Transportation - Trains, Buses
  • Lost Luggage
  • 75

megabus is the worst possible transportation you could ever choose for yourself . I will never ride again! they lost my duffle bag, how? WHO KNOWS! but I called customer service and they put in a report of my missing luggage . a week later these morons email me saying that they didn't find my bag . I asked what were my next steps and was told to email back asking what should I do . they're NO... Read more

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  • Oct 13
  • Ground Transportation - Trains, Buses
  • Ann Arbor, Michigan
  • Late Bus Arrival
  • 57

My 18 year old daughter took the Megabus from Ann Arbor to Chicago. The first bus arrived on time yet only had about 15 seats open. However there we about 60 people waiting to get on! The driver said there'd be another bus soon. An hour later another bus arrived and they left for Chicago, yet the driver apparently got lost near Chicago and passengers were helping with directions! The delay caused... Read more

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  • Oct 10
  • Ground Transportation - Trains, Buses
  • Chicago, Illinois
  • Incompetent Customer Service
  • 51

My mother and grandmother went to visit my brother in Michigan from Nashville with a switch in busses in Chicago. The bus from Nashville to Chicago was over 2 hours late which caused them to miss their connecting bus. They were not helped to get another ticket, any form of transportation, nor to stop at a hotel on the way to another stop. My 80 year old grandmother had to walk to get train... Read more

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