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  • Customers like
    • Price range10
    • Price7
    • Disappointed with megabus2
  • Customers don't like
    • Poor customer service18
    • Refund policy13
    • Late bus8
  • From mobile
  • Megabus
  • 14 hours ago
  • by anonymous
  • #694410

I'm on a bus out of Houston and its 95 degree and humid and the ac is blowing out warm air and the power outlets don't work. Awesome. Add comment

  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Richmond Hill, New York
  • Customer Service Question Re Itinerary
  • 8
  • REVIEW RATING 4/5

teach your customer service (especially the Spanish speakers) that if they do not understand a question, to ask for clarification and not to hang up. I redialed and spoke with another rep to whom I explained what happened to which she replied with attitude that I must have been cut off. (Not)! I wasn't going to say anything until I saw this website and someone else was complaining about the... Read more

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  • From mobile
  • Megabus
  • Sep 01
  • by anonymous
  • #692972

I had a reservation for 8/31/15 at 2350 the bus arrived over one hour late. I'm a disabled veteran and having to wait over a hour standing up I feel is tottaly unfair and terrible customer service. When I called customer service I was hung up on twice. My phone number is (901)801-0085 and my name is Raymond wells. Add comment

  • From mobile
  • Megabus
  • Aug 31
  • by anonymous
  • #692190

I am disable and I tried yo spean to someone over the weekend to change my trip. Didn't speak to anyone until Monday the day I was suppose to leave. I would like a call back. 4402650273 61-681108311-5-m3r- Cleveland- new Add comment

  • Aug 31
  • Ground Transportation - Trains, Buses
  • Hermitage, Pennsylvania
  • Chicago To Cleveland And Back
  • 5
  • REVIEW RATING 3/5

Customer Service is a joke. Relaibility is a joke. Having any idea of what is going on if the bus late is laughable. DO NOT RIDE MEGABUS. VOTE WITH YOUR $$$. THEY WILL CHANGE ONLY OF THEY FEEL THE PAIN Customer Service is a joke. Relaibility is a joke. Having any idea of what is going on if the bus late is laughable. Customer Service is a joke. Relaibility is a joke. Having any idea of what is... Read more

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  • Aug 31
  • Ground Transportation - Trains, Buses
  • London, England
  • Megabus Trip London To Paris
  • 8
  • REVIEW RATING 3/5

Hi I wld like to complain about an awful service London-Paris -London. Plus have been trying to contact the company for ages m ohone is never answered, no good comuncation at all. They kept sending me mails stating that my details to cross the border were uncompleated, I have compleated 6 times!!!!! Both trips were 40 to 45 mnutes late. The dirver was swaering ..using the F*** word all the... Read more

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  • From mobile
  • Megabus
  • Aug 28
  • by anonymous
  • #690673

I am very very very des appointed by mega bus 4 hours delay my first and last Add comment

  • Aug 26
  • Ground Transportation - Trains, Buses
  • Charlotte, North Carolina
  • Ticket Price Change
  • 20
  • REVIEW RATING 4/5

I was booking my trip on megabus.com. The site would not allow me to close out the ticketing. I decided to start the transaction from the beginning hoping it would go through. When I put in the same information the price went from 15.00 to 54.00. After calling customer no service I was left with a take it or leave it attitude. It is said the lack of value the company places on each customer. I... Read more

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  • Aug 25
  • Ground Transportation - Trains, Buses
  • Atlants To New York
  • 26
  • REVIEW RATING 4/5

had a trip from Atlanta to New York City, bus was to be there at 6:50 am did not arrive till 10:00 am. # hours late and when I called was told bus will be there in 17 min. then 30 min. Told they are sorry as we waited where there are no bath room, seats, out side in the rain . When bus finally arrived driver said he had been waiting for a bus to drive from 5:30 am. Staff told is after 2 hours... Read more

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  • From mobile
  • Megabus
  • Aug 25
  • by anonymous
  • #688906

Megabus, worst, they don't care about anyone, I had a meeting for my job in D.C I got there while the door was closing and they refuse to let me on, I almost lost my job, to re scheadule they want you to pay $5 really? They need to do better, once I had to wait 15mins for them to pull off Add comment

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