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    • Poor customer service17
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  • Megabus
  • 2 days ago
  • by anonymous
  • #659552

I have been waiting at the Montgomery station for the 13:30 and no bus is here my number is 334477166 will some one tell me what to do Add comment

  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Annapolis, Maryland
  • Megabus Ticket
  • 21
  • REVIEW RATING 4/5

I spoke with an unruly representative of this company, concerning a ticket from Maryland to New York. I couldn't understand what she was saying, so I asked to speak to someone else, the rep had an attitude because I couldn't understand her. She said I had to call back to speak with someone else after her going back and forth I called back and she answered I asked again can I speak to a manager or... Read more

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  • Jun 30
  • Ground Transportation - Trains, Buses
  • Windsor, Ontario
  • Bus Service
  • 12
  • REVIEW RATING 4/5

Air conditioning was not working on trip from Detroit to Chicago. It was indescribable the heat on the bus. Upper deck passengers went to lower level which was a tiny 'better' and had to stand several hours to chicago. Safety was a definite concern. Driver would not be honest with us. Windshield upper deck has a crack. Wipers didn't work upper windshield. Just a terrible, uncomfortable trip. We... Read more

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  • Jun 29
  • Ground Transportation - Trains, Buses
  • New Orleans, Louisiana
  • 33
  • REVIEW RATING 4/5

We had a tragedy in our family, while transporting an inmate my nephew Daryl Holloway was shot and killed, all finances went towards funeral services, burial, and repass. We won't be able to leave New Orleans during this time because i'm not financially able and I need to direct my finances towards other necessities. I would really appreciate if you all would put my money back in my account,... Read more

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  • Jun 29
  • Ground Transportation - Trains, Buses
  • Mattapan, Massachusetts
  • Bus Boarding
  • 15
  • REVIEW RATING 4/5

I arrived at a sprint to get on my bus, which was still parked. The megabus attendant would not let me on because of "where it was parked" which was the loading area. As I asked her again to get the driver's attention, the bus drove away. She told me to try greyhound for a later bus. I did, and they were kind enough to give me a discounted rate because of my troubles. Moral of the story--I'm... Read more

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  • Jun 29
  • Ground Transportation - Trains, Buses
  • Bisbee, Arizona
  • Bus Trip
  • 24
  • REVIEW RATING 4/5

The most horrible experience i've ever had with transportation is mega bus! I was going from Minneapolis to Chicago. (Departure 10pm-Arrival time 6:25am). At around 1am the headlights of the bus stopped working somewhere in Wisconsin. The *** bus driver called their customer service and they promised to send another bus which was supposed to arrive within 2-3 hours. They never showed up! So we... Read more

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  • Jun 28
  • Ground Transportation - Trains, Buses
  • Amsterdam, North Holland
  • Bus Service
  • 19
  • REVIEW RATING 3/5

I had booked two tickets for going from Amsterdam to Antwerp on the 26th of june. What we experienced was nothing short of a horror-show/nightmare. The bus was supposed to leave at 21:00 in Amsterdam, finally we left Amsterdam at 04:00 THE NEXT DAY! Apparently there was a technical problem with the bus so we were informed a technician was coming. The technician was unable to solve the issue so we... Read more

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  • Jun 28
  • Ground Transportation - Trains, Buses
  • Spotsylvania, Virginia
  • Departures
  • 49
  • REVIEW RATING 4/5

Our 4pm Friday June 26th, 2015 bus from New York City to Washington, D.C. departed 2 hours late. In addition, our bus driver for that journey stopped at a welcome center in Delaware to announce she had reached her maximum driving hours for the day and would no longer drive the remaining 2 hours to D.C. She told us to wait for another megabus that would supposedly pick us up. She gave no time... Read more

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  • Jun 26
  • Ground Transportation - Trains, Buses
  • Richmond, California
  • Bus Service
  • 40
  • REVIEW RATING 3/5

On June 14th 2015 I boarded megabus to go to Cincinnati Ohio, about 15 mins after leaving NY the bus aircondition started giving problems, we were told that we will get another bus within half an hour, and half an hour became three hours. We were supposed to get to Cleveland 1am but we got there 6am. I was told by the connecting bus after showing him ticket which was booked for cincinnati he told... Read more

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  • Jun 25
  • Ground Transportation - Trains, Buses
  • Baton Rouge, Louisiana
  • Bus Ticket
  • 34
  • REVIEW RATING 3/5

I don't understand why there are no refunds on unused tickets. They get your money and then don't even have number to call. I am so livid right now!! I purchased a ticket one month ago and disputed it with my bank which is now recharging my account 30 days later!! They don't even research or give you any room to change a ticket after 24 hours. Cant talk to a supervisor or anyone of any help! They... Read more

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