Megabus
Megabus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Megabus has 2.1 star rating based on 1340 customer reviews. Consumers are mostly dissatisfied.
35% of users would likely recommend Megabus to a friend or colleague.
- Rating Distribution
Pros: Price, Price range, Safe driving.
Cons: Poor customer service, Customer service, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Megabus has 2.1 star rating based on 1340 customer reviews. Consumers are mostly dissatisfied.
35% of users would likely recommend Megabus to a friend or colleague.
- Rating Distribution
Pros: Price, Price range, Safe driving.
Cons: Poor customer service, Customer service, Terrible customer service.Recent recommendations regarding this business are as follows: "Always call Megabus first!", "I recommend this for report about this report", "Call before you go to the bus stop", "Please give is further update when the second bus arrives", "Stay away from Megabus".
Most users ask Megabus for the refund as a solution to their issues.
Review authors value the most Price Affordability and Number of Destinations. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
I was able to talk to this man who helped me a lot thank you so much!
Preferred solution: I would like to give compliments to the man who helped me on the phone, he was great!
User's recommendation: Always call Megabus first!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Report is about bachee sidibe
And his family they putting their others things on for this at the ways not having a toalets for why's this Ali dicos and they're traveling for same alls in my assin for using for them family fuith and sixinigs for them wife's for and whys they getting my assin for this at why's this I'm needing court for about this position for about Ali dicos and his family and I'm not wife's for them about this for and I'm not selvert for this they're traveling is a selvetinigs for is not good at for travellers for you breeders on them and it's all people different for and is all about assin for by creating for anyone is travelling for this marriage system for or you need clear at the pupllercetion about not any disises for you about this system if not you can take people like this ways for and this the reason for yaya jammeh was. H.I.V for him about this jollars for I'm not wanting bachee sidibe system for on I don't want it and I'm not going to a jollar about Malik jajous and his putinigs myins on his work partner for and I'm not wanting it and his putinigs something about Mardinigs on ims for and I don't want to faith him for and I don't want any trouble for about him for his laifinigs on ims for Mardinigs on I'm for natinigs reasons for natinigs about this and want reporting him before I'm getting troubles by him for and they traveling all is taking ims like little children for play with ims about my trouth for natinigs for please is reported to you by something about eles for do about anything for please is I'm president of your USA people please I'm needing trout's for this and his putinigs him wife's on myins for this at and the why's I'm getting troubles because his Mardinigs on ims about sixinigs place for and I don't want it for please outits this for and i.m themes anything for this at please policy low is this for I don't want troubles for him for
Preferred solution: Costors
User's recommendation: I recommend this for report about this report
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerLost my speaker
- Get to destination fast
- Leaving to fast after drop off
Preferred solution: Full refund
I'm trying to find the bus to take me to Riverton plaza front Royal Virginia
- I would like instructions on where to catch a bus to riverton plaza front royal virginia
- I cannot find a way to get back to front royal virginia
Preferred solution: I would like instructions on where to catch a bus to Riverton Plaza front Royal Virginia
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerChange ticket
Preferred solution: Change of day of ticket
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerDriver (Barbara) was very unprofessional, rude, yelling at a family, wouldn't let them or my daughter board because of their suitcases (within standard size of their policy)
My daughter has been taking the mega bus for 3 years now back n forth to NYC To State College Pa to visit home. NEVER had an issue until today.
The bus driver (Barbara) refused to let her board. She said her suitcase was too big. It is within specifications required to board the bus, she yelled at her, was extremely rude and unprofessional, she also threw off a family of 4 for the same reason. She did not load Any of the suitcases of any passengers like all the other drivers before.
This is my daughter's 30th trip. I spend a lot of money on bus tickets with this company, never had to deal with this before with Megabus.
Im very disappointed, and hope I get reimbursed for her ticket, as now I will have to take a day off of work to drive her to NYC myself. She stood there and took pictures of us while we were taking pictures of the bus #
- Dont have to drive myself
- Customer service
Preferred solution: Full refund
User's recommendation: Use another bus transportation service if u can to avoid this lady. I would not reccommend her to drive anywhere!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot a good service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooklyn, New York*** services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing Luggage
No positive response yet , the effort I give towards it , it’s not the sameI receive from Mega bus , regarding that I’ve provided all necessary evidence including my police reference number and bus ticket . The lack of interest is not encouraging , Nevertheless,I still...
Please I booked a bus from London to sunderland ,19:30 on 7th September.
I just got to Sunderland and realise by bag has been stolen . A black travelling bag .
All my credential is in there.
My two school identity card , my clothes , my bank cards , my clothes , my shoes my deodorant. , my deodorant , perfume , everything is in my bag .
I find this very heartbroken as it will affect me emotionally . I dont know where to start from .
I will e glad if the management can look into this as soon as possible .
The driver is aware of this . Mega bus Gate14 to sunderland , the bus left by 19:30pm to sunderland Booking #: 55-4448-****23- M12N-1930-LON-SUN
Many thanks
Serorie Egigba
Preferred solution: Why and how my Luaggage was stolen .
No notification of a cancelled bus
I was scheduled for a departure at 8:15am. I called twice the day before to verify the bus was running as there was weather issues.
The second call, the agent was even snotty with me about calling again. He said they would notify me if it was cancelled. I checked my email, paid the extra for a text message and checked my
Phone for cancellation. I received none.
Checked the website and it said it was running. Checked at 3:30 and again at 6am.
My brother had to drive me an hour to get to the bus stop.
No bus.
Called the number and they said I was the only one getting on at that stop and the just didnt notify me.
Had to drive an hour home. My brother was late for work.
All they offered was to reschedule me.
Absolutely negligent and poor customer service.
User's recommendation: Call before you go to the bus stop
The take money from my count but no confirm my reservation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to change my departure time
Preferred solution: To change my departure time
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased advanced ticket for location that's closed
Still awaiting a refund from Coach USA, Megabus. They sent emails lying about refunding me for non service to a location that;s closed after I bought pre-purchased tickets. This site is not very useful for getting a resolution to complaints.
I'm writing reviews but Company not responding re my refund.
When I planned trip before expiration I found out by chance call to Coach USA that Bear Mountain was closed long time. Therefore, had to cancel my trip. Coach USA customer service suggested I apply for a refund. But it has turned into a nightmare with both these companies refusing to refund me for a location they are not running.
I'm refusing several emails from Coach USA telling me different and lying about refunding me. Their ticket terms implies that a refund can be issued in a situation, but they insist on withholding refund from a senior citizen on a limited budget. I need action on this issue, as Coach USA and Megabus being stubborn and ticket scammers on this issue. BE AWARE - DONT PURCHASE ADVANCE TICKETS FROM COACH USA/MEGABUS TRIPS.
IF THEY CANCEL RIDE TO YOUR LOCATION, THEY WILL NOT REFUND YOU.
And they will give you runaround when you insist on getting a legit refund. DISHONEST BUS SERVICES.
- Refund denied for non service on purchased ticket
Preferred solution: Full refund
User's recommendation: Don't purchase advance tickets from Coach USA/Megabus. No refund, no compensation if they cancel trip
Does Megabus go from Montreal to Kitchener Ontario?
Bus breakdown
User's recommendation: Please give is further update when the second bus arrives
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTefth suffered on bus from NY to Philly
This is tha last e-mail sent to me on last Sunday, I'm still waiting a deinitive answer: "Please note that the details of this matter have been provided to our escalation team for further review and ask for your continued patience as they thoroughly investigate to find...
today I start from NY with megabus at 11:15 to Philadelphia. My reservation number is 2/4-88**-******-M23R-1115-NEW-PHI.
After more or less 30 minutes the bus stopped at a service area along the highway for a mechanical problem. We've swicthed on another bus. During this transfer someone of the passangers took my bag and stolen my cash. I found my bag on a seat in front of the restroom of the second bus without my cash inside.
Your driver is witness of everythig. The amount of stolen cash is 200 $ and 250 . The driver said me that you can control the videos shot by cameras on board of the first and of the second bus. Please control the videos to find the guilty.
I ask to your company to reimborse me the cash stolen. After arriving in Philadelphia I've made a report to a police officer. The number of report is 23-06-04****.
Plese give me a fedback as soon as possible. Thank you
Preferred solution: Stolen cash refund
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