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Megabus

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Megabus.com is an online express bus operator, owned by Independent Bus Company, Inc. The company offers intercity bus transportation services. Megabus operates primarily in the Midwest servicing more than 50 cities in the region, in particular, in Michigan, Illinois, Kentucky, Ohio, etc. The company was launched in 2006. Bus fares on the web site start from as low as $1 per trip. Megabus uses luxury single and double deckers for transportation. Among the amenities available onboard are free wi-fi, at-seat plug ins, and panoramic windows. The web site features a form for tickets booking, a page to show changes of routes or schedules, as well as information and maps on each of the pick-up and drop-off locations. Please try to contact Megabus Customer Service directly prior to posting any complaints on this site.

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Megabus Complaints & Reviews

Megabus Reviews

Hkhoosier
Megabus - TERRIBLE CUSTOMER SERVICE
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

My daughter surprised me with coming home for Mother's day this year. She was taking the Megabus from Chicago to Indianapolis and arrived 1 1/2 hours late! She was told the bus...

#318598
May 15, 2012
10

Anonymous
Megabus made me pay for their failure
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

On a two leg trip, my first bus arrived an hour late, too late to catch the connecting bus for which I was ticketed. Megabus insisted that I buy a second ticket to take another of...

#318421
May 14, 2012
31

Starman
Megabus
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

Trip from Chicago to Cincinnati.No announcements about stops or safety.Got lost trying to get from I-80/I-90 East to I-65 South on way to Indianapolis. Had to stop at ...

#314124
Apr 23, 2012
86

Anonymous
Megabus - No Care for Customers Whatsoever
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

First leg of my trip from Harrisburg to DC the bus was one hour late, so I was actually waiting for an hour and twenty minutes...no notice, no help from another Mega Bus driver who...

#312083
Apr 14, 2012
132

Toothfai...
Megabus - No Terminal: Stand in the Rain
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

I had a great ride from Boston to NY, however coming home was a disaster. I was given a different address by a tickets salesperson to pick up the bus and found it to be on 10th Av...

#309431
Apr 02, 2012
197

Anonymous
Do NOT use Megabus !
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

I booked a ticket yesterday for the 7:15pm bus from Baltimore to New York for later that night. I arrived early and stood in line with the rest of the NY travelers. At around 8:1...

#309348
Apr 02, 2012
325

Anonymous
Megabus - Rude driver smelly coach
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

I took the megabus from london to glasgow on the 16th of march at 12pm and from the second i stepped foot on the coach there was an awful smell of urine, i wasnt the only person to...

#306394
Mar 21, 2012
232

Leftlaner
Megabus - No power,no internet, 1hr late.
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

I took a round trip from Orlando to Atlanta via Jacksonville on the Megabus. On the way to Atlanta the bus was an hour late and the internet didn't work. On the bus I'm on ...

#302596
Mar 06, 2012
478

Anonymous
Megabus - Mega inconvenience
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

Valentines day (Feb-14) 2012 me and my girl friend decided to catch the mega Bus to NYC for the day, and have lunch. we caught the 7:15 from Union station (Wash, DC) the bus broke...

#300131
Feb 25, 2012
430

Business...
OVERBOOKED Megabus WHILE HAVING CONFIRMED RESERVATION DUE TO HUMAN ERROR
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

I had a confirmed reservation from Birmingham to Manchester on 19th Feb at 16:45 but i didn't get a seat because BUS IS OVERBOOKED DUE TO HUMAN ERROR (told by controller name -...

#298884
Feb 21, 2012
389

Anonymous
Megabus worst journey EVER
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

Firstly I found this site before I've found the complaints department for Megabus. Being a student on a low budget, I naturally researched the cheapest travel option from Londo...

#294112
Feb 02, 2012
532

Glovista
Megabus - Mega Bus is the worst!
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

Mega Bus has the worst customer service. They are rude and you will be "inadvertently" disconnected frequently. Frankly, it appeas that the customer service employees need massiv...

#285448
Dec 31, 2011
537

Anonymous
Megabus - Female Driver Rude and Sexist to male passangers
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

Megabus Driver was incredibly rude... she screamed at us like a heard of cattle in the 20 degree weather. She had men and women get into two seperate lines... female driver allowed...

#280009
Dec 08, 2011
799

Anonymous
Megabus
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

Our trip started out in Birmingham (Morris Ave and 17th Street). The bus driver was 1 hour late. This made me miss my connecting bus in ATL to DC. When I called Customer Service su...

#278222
Nov 30, 2011
728

Anonymous
Megabus Horrific Customer Service
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

The Megabus arrived at its pickup station 38 minutes late, so I wanted at least a partial refund for a service half rendered. I e-mailed inquiry@megabus.com, which was...

#277752
Nov 28, 2011
724

Jlhendri...
Megabus - You get what you pay for
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

You get what you pay for. Bought a roundtrip ticket from Washington to Pittsburgh. MegaBus moved the stop and did not note it on their website or on my confirmation. While waiti...

#276379
Nov 21, 2011
751

TaylorJ
Megabus is a Megamess
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

I use Megabus often from Nyc to Boston. The main reason is for the power outlets that NEVER work. I asked the driver on my last trip 10/31 why the outlets don't work? He acted ...

#273133
Nov 06, 2011
855

Legendhf...
Megabus complain
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

I took the Megabus from Richmond to Washington DC on Nov 4 between 6:20 pm and 8:30 pm. The drive was the same as last week, and she was the same nightmare we experienced last week...

#272950
Nov 04, 2011
926

Stevego
Megabus Megasucks - Broke down
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

The MegaBus is a joke. Never has the WIFI worked. On more than half the trips I have taken the power doesn't work and now we are broke down in the middle of nowhere. It is more...

#268151
Oct 14, 2011
716

Anonymous
I would rather crawl on my hand and knees than ride Megabus again!
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

Took the MegaBUST from Hartford to NYC on 10/6/11. Ride there was ok. We were booked on the 4:20PM return trip. Got to the MB corral at 3:45 to be safe. 4:20 came and went. Des...

#267517
Oct 11, 2011
859

Madblack...
Megabus SERVICE SUCKS!!!!!!!!!!
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

My bus was scheduled to leave from bflo.,ny at 11:45pm i arriived at the bus terminal 45minutes prior to my departure time. I waited at gate 13 and the bus NEVER showed uo, I calle...

#266779
Oct 08, 2011
822

Anonymous
Megabus
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

My name is rose riley, on 10-2-11 i purchased online a round trip ticket on megabus to phila. from richmond, on my return trip on 10-5 i did not miss my bus, the bus was still park...

#266581
Oct 07, 2011
753

Blonde08
Megabus
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

I have taken megabus about 10 times before and never really had any issues. except for my last trip. having my 6 hour trip turn into an 8 hour trip was not pleasing.(both ways) the...

#266144
Oct 05, 2011
665

Anonymous
Megabus - My son is stuck at a rest area for over 3 hours waiting for a replacement bus!!!
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

A bus left NYC at 4:15 pm to arrive at State College PA at 9pm....it stopped at a rest area about 1 1/2 from its destination and my son was told it would be 3 hours until another b...

#263642
Sep 22, 2011
787

Anonymous
Megabus Drives Broken Buses
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

Taking MegaBus DD427 from NYC to Boston, sitting right behind the driver on the lower level (right over the front wheels, apparently). About five minutes after leaving the "curb" ...

#262766
Sep 18, 2011
704

Whatever...
Megabus : bad at customer service
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

I was very annoyed to find out that after purchasing 2 return journeys that they weren't refundable, which it is not clearly stated. I called customer service for the first time to...

#262134
Sep 15, 2011
712

Anonymous
Never ever trust Megabus
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

Wondered why Boltbus is always sold out and this frequently Mega delayed Megabus is always not..They're often hours late no explanation as to why and the guy in the platform do...

#259835
Sep 04, 2011
696

Dgray74
Megabus left us stranded and out $
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

I would not recommend Megabus to my worst enemy (ok, maybe my worst enemy). My husband and I thought we would take a trip to New York over a 3 day weekend and enjoy much of what N...

#259653
Sep 03, 2011
866

Anonymous
Megabus - The demeanor of the driver
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

On my recent trip to Toronto, Ca and on the return trip the bus driver was maurice very military when he spoke ou listen. He introduced himself announced where he was going gave ot...

#257459
Aug 24, 2011
699

Certainman
Megabus
5.0 4400 S. Racine Ave. ChicagoIL 60609 1-877-GO2-MEGA (1-877-462-6342) http://us.megabus.com/ContactUs.aspx

Megabus so overbooked the 9:30Am 8/23/11 bus from Philadelphia to NYC that four people including myself were unable to find seats at 6th & Market. Someone on the bus said they do ...

#257206
Aug 23, 2011
650
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Related Information

Ground Transportation - Trains, Buses
Transportation is a vessel of any city. No city can survive without branched network of ground transportation like trains, metro or buses. Vehicles that refer to ground transportation are assigned to transport good. Many people use it at a time for some fixed price on some fixed routs according to schedules. At the same time such vehicles as school buses or excursion buses are not included to ground transportation because they serve very narrow purpose. Generally, ground transportation is an integral system and it contains technical equipment – buses and trains proper, tracks, maintenance of railway tracks and routs, routs planning and scheduling, service staff. Ground public transportation got progress at 19-20 century.

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