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1.9 Based on 273 reviews
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  • Customers like
    • Price range 12
    • Price 12
    • Bus drivers seem to know the route well 5
  • Customers don't like
    • Poor customer service 23
    • Refund policy 16
    • Late bus 10
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Im so dissatisfied that I don't even care to explain my ordeal. After reading some of the comments I now understand that I am one of many pissed off customers...to say the less. I lost out on more than 200 dollars that I will never see again. I work hard for my money & I don't have it like that to just throw away 200$. Not to include their customer service sucks...that's really an understatement! I never leave bad reviews but this is the only... Read more

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  • From mobile
  • 1 day ago
  • #889239

We left Atlanta fo DC @6p..smooth sailing until we hit standstill traffic for 30min..not megabus fault..a truck trailer caught fire. 45min from DC the driver pulls over say he is over his 10hr driving max. WTF? He pulls off the exit and we have to wait for a new driver. F that..got a uber and went to metro and took the train home.

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yes I had a problem July 24th the mega bus that was leaving San Antonio Texas at 12:50 did not arrive until 1:40 and I was late getting back to the halfway house in Austin Texas and the bus was supposed to arrive in Austin Texas at 230 and I'm just trying to see if I could get half of my hair back for the bus being real late My order number is 73 27 64 07 2416 M77r 1250 San aus if you can please give me a phone call back yet 512 770 5057 my name... Read more

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  • From mobile
  • Jul 20
  • #885516

I am requesting a refund as promise in a form cash , which is the way i paid for my trip , As I explained it was embarrassing and I was threating by one of your bus employees I am trusting this is the best way we can settle this /AFBA7IY

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I purchased My ticket for July 14th, and a family emergency came up the same day I was supposed to leave. I travel to NYC weekly for work and I use Megabus every time I travel. I would greatly appreciate if I could use my ticket at a later date rather than a refund seeing how I commute. I have never had a problem with your company and I tell everyone about how great the business is. Its very comfortable, affordable, relaxing and reliable. If... Read more

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I called the megabus number, was hung up on, couldnt understand what was being said because they cant speak correct english and then was told the suprviser couldnt speak to me because they didnt have one working at that time, at 1:45 they didnt have a superviser? Right! Well im going to post a bad report on Facebook, News papers an Twitter and any other place i can.

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I never write Yelp reviews even for bad service but this time I am compelled after my latest disastrous journey with Megabus. I travel between DC and NYC often so I unfortunately know Megabus and its many warts well. This is by far the worst transportation company on the planet. Bus services in third world countries excel with far fewer resources and still get their customers from point A to point B on time. I am writing this while stranded... Read more

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  • From mobile
  • Jul 18
  • #884485

Was going to Ny from DC. The bus stopped in New Jersey for an hour, apparently they needed to change bus driver on our time??? WTF????? We planned out trip carefully and every hour was accounted for, we totally had to change our plans.

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  • From mobile
  • Jul 18
  • #884385

I was made uncomfortable and threatened by a bus driver and harassed my passenger after I reserved seats, my experience was the passenger was white and had the right to take my seat. Without checking any of my form of information

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  • From mobile
  • Jul 17
  • #883948

1st time riding this bus and what i dont understand is why they dont check to see if you are in the right seat when i paid more for a seat and someone that didnt pay sat next to me for less they really need to start checking seats

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