2.0
  • Price Range8 votes
  • Price1 votes
  • Poor Customer Service12 votes
  • Refund policy6 votes
  • Rude driver3 votes
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This is my third ticket this week and I need to just reschedule to the next morning my sister will not make it in town when I make it to Atlanta I will be stranded in this is not fair I need you to contact me ASAP 5023028180 Add comment

  • 1 day ago
  • Ground Transportation - Trains, Buses
  • Iowa City, Iowa
  • 12
  • REVIEW RATING 3/5

Megabus is the WORST company I have ever come into contact with. Not only is it typical for them to be late but multiple times I have been a witness to them leaving people at the bus stop to WAIT for another bus because of luggage problems! Now I am currently waiting for my bus that is "running 2 hour more hours late" and on the phone with the SASSIEST and most INCOMPETENT customer service that I... Read more

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  • From mobile
  • Megabus
  • Feb 26
  • by anonymous
  • #600554

On 25 Feb, I took the 1159 out of DC, pick up Whitemarsh folks and then Philadelphia. After folks boarded in Philly, bus driver went down to the store to get food or coffee. She left the door open and it was freezing. She was gone for over 30 mins. I overheard Philly folks say she always does this. Megabus is my "last resort" bus. Add comment

  • Feb 25
  • Ground Transportation - Trains, Buses
  • Charlotte, North Carolina
  • Driver
  • 19
  • REVIEW RATING 5/5

Dear Mr. McGintye, Below please find a summary of my deplorable experience with Megabus. I believe they need to be investigated as I know I am not the only one who has had the experience of being thrown off a trip due to their inconsistent enforcement of their own policies. I sent an email to Megabus, but they have not responded. When I posted the incident on my Facebook page, someone from the... Read more

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  • Feb 24
  • Ground Transportation - Trains, Buses
  • Atlanta, Georgia
  • Bus Ticket
  • 14
  • REVIEW RATING 4/5

i scudule a bus for feb 25 and it was on it was made for the 24 so i called and tryed to explain to consumer serivce they said theres nothing we can do you have to buy another ticket and i told them that the computer made a mistake they said buy another ticket so guess what i did cause i needed to get home for work and guess what they cancal my bus and then told me that it take three to five days... Read more

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  • Feb 22
  • Ground Transportation - Trains, Buses
  • Arrivals
  • 25
  • REVIEW RATING 4/5

If you are looking for on time arrival, working WiFi and electrical outlets and customer service, then Mega Bus is not for you. My son boarded the bus in NYC at 6:40pm with a scheduled arrival in Boston of 10:50. He called along the way to say that in addition to no WiFi or electric outlets, they were going to be delayed due to traffic and to change drivers. He wasn’t sure when he would arrive... Read more

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  • Feb 22
  • Ground Transportation - Trains, Buses
  • Bus Trip
  • 17
  • REVIEW RATING 4/5

I bought a round-trip bus ticket from Boston to NYC. The trip to NYC was fine, but on the way back I waited at the bust stop in NYC in the freezing rain for over 2 hours. There were no representatives there to let us know the situation (there were 9 other people there waiting to return to Toronto. One of the women waiting for the bus called Megabus and they told her all buses from NYC had been... Read more

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  • Feb 21
  • Ground Transportation - Trains, Buses
  • Providence, Rhode Island
  • Bus Ticket
  • 14
  • REVIEW RATING 4/5

I ordered a ticket from Rhode island to new york. I paid fifty *** dollars ($1 my ***) and the bus NEVER SHOWED UP. The next day I find out the bus broke down and they didn't tell ANY RIDERS. When I called for my refund, it took TWO SEPARATE TIMES OVER A WEEK to get my refund processed, and they aren't even giving me my FULL fee back. It's been more than a week, and AVOID LIKE THE PLAGUE. They... Read more

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  • Feb 20
  • Ground Transportation - Trains, Buses
  • Chicago, Illinois
  • Bus Service
  • 28
  • REVIEW RATING 4/5

Ok here's my expirence I took a one way trip from grand praire texas to Chicago illinois. Let's start off with the bad .. It's alot of that . They need SECURITY on the busses ASAP !! I felt violated from the time I stepped foot until the time I got off. Some of the riders are complete creeps! The wifi.. Doesn't work so don't get your hopes up They should invest in some heat , I had on a... Read more

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  • From mobile
  • Megabus
  • Feb 17
  • by anonymous
  • #596583

the wifi is incredibly useless Add comment

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