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  • Customers like
    • Price range 12
    • Price 11
    • Safe driving 3
  • Customers don't like
    • Poor customer service 22
    • Refund policy 15
    • Late bus 10
  • From mobile
  • Megabus
  • 7 hours ago
  • #840290

Worst experience of my life.i hope i will not book megabus again and i will advice every one not to take megabus booking.you will regret it as i am right now. Add comment

Arrived early to take my bus at the proper place and time. Fifteen minutes after it was due I asked a staff member where the megabus was. Turns out they were using Canadian Coach buses with no megabus markers. There was no announcement and the buses gave no indication that they were owned or part of a megabus trip. I called megabus to see if they could offer me a refund or allow me onto a different bus and refused on both counts. The best the operator could give me was to wait three hours for the next bus and tell the driver the story and... Read more

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  • From mobile
  • Megabus
  • 2 days ago
  • #838967

Was schedule to leave from Chicago to Cleveland.. Arrive 15 min prior to 7am departure. Ended up waiting over an hour.. Now it's 7:55.. Called the customer service, the guy was useless and refuse to allow me to talk to the mananger on duty.. Extremely upset... It's like, if the bus was gonna be late, at least inform me instead of making me wait outside 40 below weather Add comment

My mother a senior got on bus #DD604 leaving from Los Angeles California going to Las Vegas Nevada on 4/28/2016 @ 11:00 supposedly the leaving time. She had a carry-on same size as other Hispanics getting on free of cost but charged my mother African-American $20.00 for her carry-on which was noted to be the same size as the others. I feel she was treated unfairly and discriminated on. Driver also Hispanic, I feel all passenger should be treated fairly regardless of ethnicity! Disgruntled passenger would like for someone to contact me... Read more

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I was at my bus on time, that is the general location. They gave the general location only, so it took me a while to find the exact location by asking people, so I missed my bus. I waited for the next bus, and I was told I could get on it, but the next bus had something wrong with it's tire, so they sent for another bus, and half of the people there in line got on it. This was a half hour late for the bus scheduled an hour after mine. The rest of us were told to wait for the next bus (two hours after mine). I decided not to keep waiting when... Read more

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My bus was about 9 hours late and i was told that i would receive a refund of $29 but it has almost been over 2 month and i have not received it. I was told that it was pending. Add comment

The bus i was waiting for anout 2 months ago was around 9 hours late and i have been calling for a refund. They told me it was pending about 4 weeks ago i have yet to receive my refund for that ticket. Add comment

No concern for their riders. No access to a Supervisor, as their ROBOT-LIKE Customer Service reps keep repeating the same Company Policies over and over but refuse to let you speak with anyone above their level. What are they paying Supervisors for? No regard for any situation that involves their being at fault. Poor service and an attitude that expresses total disregard for what you pay for. No matter how late their buses may be, no refunds and no consideration for their passengers. MEGA CREEPS, INC. FIGHT BACK and use alternative modes of... Read more

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Customer Service all tead from a script with supervisors and managers either there or a phone call away. I missed my bus by 10 mins because of a mental ill person in the train them the train decided to go local after the fact it had express. Well I called customer service to change it..waa told they can't because its 3 hours before you time you suppose to leave. Long story short I missed out my $400 because mega bus are *** ripoffs... I'll never use them again. Read more

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Bus left in time but the driver's rudeness started as soon as I left my seat to use the toilet. Using the front stairs I hadn't event finished going down, the driver started to yell that I couldn't enter his cabin. That I ignored. Second, the temperature inside the bus was too hot, around 90F I estimate. The driver after, after two attempts of quick, direct to the point, friendly conversation was rude and said we can't talk to him. His face clearly showed that he was extremely upset and that I was causing some sort of pain to him, whilst he... Read more

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