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1.9 Based on 289 reviews
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  • Customers like
    • Price range 12
    • Price 12
    • Bus drivers seem to know the route well 5
  • Customers don't like
    • Poor customer service 23
    • Refund policy 16
    • Late bus 10

I was coming from Jacksonville going Orlando this was not my 1st time riding this bus he was very direspectful he was yelling @ me an tried to get in my face cause he thought I wasn't 17 an I don't have a ID I have had my birth certificate and school ID he told me it wasn't good enough he also said he was doing his job but it was some people who looked younger than me an he did not look at there ID or ask for it he just wanted mine Read more

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Waited for a bus from Vermont to New York for 2+ hours at the designated stop but the bus did not show up. Called the company multiple times but they said that the bus already came and departed on time. When we told them this is false and there about 30 other people waiting with their luggage for the same bus as well they said there was nothing they could do about it. Customer service hung up on us twice. Read more

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  • From mobile
  • 2 days ago
  • #907903

Walkup price is almost double the standard for buses alike. I took a last minute bus to NY and paid thw standard 25 dollars. Then tried to catch a Megabus to my final destination and it was 45 dollars. For no reason other than "peak' travel day. No other bus does this. As much in my control, ill avoid riding megabus or recommending it to anyone i know in the future.

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  • From mobile
  • Aug 22
  • #905318

Worst bus ride ever i experience. ..no himanity and they dont care their passenger at all...

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  • From mobile
  • Aug 20
  • #904372

Their buses dont show up and their customer service is rude as ***!!! Indian theives!!!

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Megabus - Disgraceful Service Niagara Falls to Toronto
1 of 4

My wife and I reserved the 10:15 pm bus from Niagara Falls to Toronto because the terminal staff recommended we take that bus instead of the 10:35 Greyhound which we intended to book. The lady told us that the bus terminal closes its doors at 10:15 pm so instead of waiting for the Greyhound outside at night we better take the 10:15 Megabus, so we booked that trip. We were at the terminal on August 15 at 9:15 p.m. and around 10:05 we were told... Read more

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  • From mobile
  • Aug 12
  • #899698

The worst service ever I was supposed to leave Durham NC on 8-12-16 at 10pm we are still standing outside at 11pm waiting on the bus. No notification or update on the bus status. Customer service is no help saying they have no information. Thanks for leaving women traveling alone standing outside in the dark with no idea what can happen

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I caught mega bus with my daughter from Sacramento to San Fransciso and that ride was pleasant but the ride from SF to Los Angeles was a trip from ***. The drivers got to arguing and cussing with one another and pushing each other all in front of the whole full bus and then when we did begin to *** again they was still arguing and the driver was swerving all over and my daughter was afraid and so was I then one of the drivers had the nerve to... Read more

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  • From mobile
  • Aug 12
  • #899546

Worst bus service ever..!!!! Used it 3 times and its always late...dont bother making plans with their schedule, cause you are gonna be lateeee..!!!..probably never booking with them again.!!

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MEGABUS Los angeles, was lying and deceptive by customer service and website. They did not have films, music. They did not tell us 1 hr delay to Riverside for 1 passenger. They Jeopardized lives of riders and bus driver by no communication and where to detour of accident 8 HOUR delay to Las Vegas on Aug 3, 2016. All other tour drivers detoured but us!!! Customer service lied about location of Las Vegas Bus depot, putting in harms way. This was a... Read more

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