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  • Customers like
    • Price range8
    • Price2
    • That the seats reclined1
  • Customers don't like
    • Poor customer service17
    • Refund policy11
    • Rude driver6

  • May 24
  • Ground Transportation - Trains, Buses
  • Austin, Texas
  • Bus Arrival
  • 24
  • REVIEW RATING 4/5

I had a flight from Houston IAH to Rio de Janeiro at 9:20 pm, May 23, 2015. I planned to take the 1:15 pm Megabus from Austin to Houston. However, the staff said at first that the tires of the bus were too hot so they could not use that bus. Instead they had to ask another bus to come, at 4 pm the earliest. The bus never showed up, at least at 5. At last I, as well as two other passengers, lost... Read more

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  • May 23
  • Ground Transportation - Trains, Buses
  • Madison, Wisconsin
  • Bus Service
  • 18
  • REVIEW RATING 4/5

I traveled with Megabus from Nashville to Chicago to Nashville, and I will NEVER travel with them again. The bus driver told me to wait in the wrong place for my bus to Madison, causing me to miss my bus. Then another driver told me they would rebook me for free since it was their fault, but the booking people on the phone wouldn't do it and made me pay another $50.to get home. To be fair, they... Read more

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  • From mobile
  • Megabus
  • May 23
  • by anonymous
  • #640202

On numerous occasions I have contacted megabus regarding issues with my travel as i make a weekly trip to new york and philly. We always leave late, the bus is always cold and when I have had to change a reservation due to an emergency I was refused and the agents where rude and put the oh one down on me. The need to be retrained or fired because this unacceptable. Add comment

  • May 21
  • Ground Transportation - Trains, Buses
  • Chattanooga, Tennessee
  • Departures
  • 10
  • REVIEW RATING 4/5

the mega us was suppose to depart at 6:30 pm. It's past 7:42pm. So it's gonna take over two hours to get to Nashville, this will make me late for my 12 hr shift with my employer which will probably include a write up. I really feel that I should be accommodated by a free ticket on my next travel. You can contact me at marlana.cunningham@yahoo.com I called the mega bus company and two of the... Read more

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  • From mobile
  • Megabus
  • May 21
  • by anonymous
  • #639620

The bus is scheduled to depart from Oakland,CA at 4:35PM and is supposed to arrive half an hour early. The bus is late and I am not pleased. Add comment

  • From mobile
  • Megabus
  • May 20
  • by anonymous
  • #639073

On a megabus right now from New York to Baltimore. It is so cold in the bus everyone complaind to the driver! But nothing he dose not care! People have tried to cover the vents up, but no luck. This is ridiculous! Next time greyhound! You stink megabus! You should be a shamed of doing business like this! Add comment

  • From mobile
  • Megabus
  • May 19
  • by anonymous
  • #638364

This bus from Detroit to Chicago is ALWAYS late. I do not appreciate this at all. I've waited as long as an hour and a half in the cold for this thing. Now it's thirty minutes late, and still nothing in site. I have no more time for empty apologies. What is wrong with you guys? Add comment

  • From mobile
  • Megabus
  • May 19
  • by anonymous
  • #638336

Worst customer service EVER . Very rude Add comment

  • From mobile
  • Megabus
  • May 18
  • by anonymous
  • #637716

Your drivers are either late or they drive really slow. But to not stop for a break is not good. I feel like because of your drivers mistakes we have to suffer. Regarless, we should always have a break. Add comment

  • May 18
  • Ground Transportation - Trains, Buses
  • Atlanta, Georgia
  • Bus Boarding
  • 38
  • REVIEW RATING 3/5

My daughter is a college student in Jacksonville FL. She was involved in an automobile accident on the way to the megabus departure site. My daughter arrived before the bus departed but after thr departure time. The approached the bus and the driver refused to board them and departed. Upon contacting customer service we were informed that we could not get another reservation or a refund. We were... Read more

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