Megabus Complaints and Reviews

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Megabus
Main address: 4400 S. Racine Ave. 60609 Chicago IL
1-877-GO2-MEGA (1-877-462-6342), , http://us.megabus.com/ContactUs.aspx
  • 360+55 mobile complaints
  • $43.8K claimed losses
  • $106 average
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  • 10 minutes ago
  • Other
  • Watsonville, California

I payed $60 originally but had to change ticket by one day just going. I didn't understand the reschedule but I thought it was automatic but ended up paying another $73 to go on same trip. I have emailed megabus over 6 times about this issue. They are now saying I can change my schedule so I don't have to pay but it is not letting me do it. I paid $133 to go on my trip and I could have gone on... Read more

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  • 1 day ago
  • Ground Transportation - Trains, Buses
  • Little Rock, Arkansas
  • Switched Luggage
  • 9

I'm mainly doing this so that if someone has my luggage, they can contact me. On September 28th pm, I had my luggage when I got on the bus in Dallas and when I got off in Little Rock September 29th at 5:10 am, I grabbed what I thought was my bag. If you own a navy blue suitcase and found a shipping tube, shoes, and various shirts that aren't yours when you opened the bag, check the top outside... Read more

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  • From mobile
  • Megabus
  • Sep 28
  • by anonymous
  • #539690

I have expecting a reimbursement from mega bus.It should have being on my card from 09-18-2014 . My name is Junior Clayton and card # 4418580247975252 .The amount I am expecting is $ 29.00. Add comment

     

  • Sep 28
  • Ground Transportation - Trains, Buses
  • Memphis, Tennessee
  • Bus Driver
  • 19

I recently bought a ticket for mega bus 9-27-14. However my daughter was to get on the bus in Jackson Mississippi, the driver assumed that she was to young to get on the bus. I called Customers service and they tell me that. The driver has a right to distinguish the age of a person riding the bus. My ticket is forfeited. Trying to explain that my daughter is 20 years old. Didn't seem to help. So... Read more

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  • From mobile
  • Megabus
  • Sep 26
  • by anonymous
  • #539038

My girlfriend and I arrived for a bus that was leaving from NYC to Penn State. We arrived just as the driver closed the doors. We pleaded with him to open them but never did. He waited 5 minutes before actually leaving the station. As he saw how upset we were when he was driving off we could see him laughing. Add comment

     

  • Sep 24
  • Ground Transportation - Trains, Buses
  • Milwaukee, Wisconsin
  • Bus Route Information
  • 22

I purchase a ticket from Milwaukee to Minneapolis at 1145 pm 9-23-14 i got told the wrong information from a female driver told me she was going to Chicago turns. Out I she was gong to mn cuz there was no other bus i call customer service and they gave me two different stories and one hung up n my face n blocks my call i. Wish someone get back to me asap this is the third time and 8 never... Read more

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  • From mobile
  • Megabus
  • Sep 22
  • by anonymous
  • #537423

Hi my name is Pierre ford n I was request a refund on my ticket do to bus breakdown .And arriving two hours late my reservation number is 37-2009-91714-m4- chi-msp I would like for mega bus to reply to me by email pierre_frd@yahoo.com Add comment

     

  • Sep 22
  • Ground Transportation - Trains, Buses
  • Iowa City, Iowa
  • Bus Stop Location
  • 32

I've had several horrible encounters with megabus. Their customer service is absolute ***! Two of the 6 times I called, they HUNG UP ON ME! They changed the bus stop address and did not notify me or anyone else. We arrived 20 minutes before departure and waited where the bus usually stops. It was me and 2 other passengers that were waiting. Finally at time of departure, I called customer... Read more

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  • From mobile
  • Megabus
  • Sep 19
  • by anonymous
  • #536380

Bus was to arrive in Iowa City at 7 pm and is an hour waiting and still waiting. No supervisor or anyone to talk with. ridiculous Add comment

     

  • Sep 18
  • Ground Transportation - Trains, Buses
  • Tampa, Florida
  • Bus Schedule
  • 75

I'm a previous consumer with Mega bus and WAS for please with they service.I struggle and scrap money to get home to my kids just to get to the bus stop 30 mins early and no bus shows up my other two disabled kids and i stood out there in that loading zone until 5p.m still NO mega bus... I call the Mega bus consumer service number at 12:57p.m and a guy answer I ask what time was the bus coming... Read more

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