Megabus Complaints and Reviews

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Megabus
Main address: 4400 S. Racine Ave. 60609 Chicago IL
1-877-GO2-MEGA (1-877-462-6342), , http://us.megabus.com/ContactUs.aspx
  • 340+50 mobile complaints
  • $42.7K claimed losses
  • $109 average
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  • 1 day ago
  • Ground Transportation - Trains, Buses
  • Houston, Texas
  • Bus Ticket
  • 1
  • 1
  • 16

Due to my father being ill and had to have surgery I would like to reschedule my bus ticket or credit my credit card. He is in intensive care and I do not know when he will be release. He is in Herman Hospital in Houston, Texas 77030, phone# 713-704-4540. My father patient name is Raymundo Rodriguez. Reservation number 16-8999-083114-M71-1700-HOU-DGP. Date leaving sunday August 31, 2014 at 5pm.... Read more

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  • 1 day ago
  • Ground Transportation - Trains, Buses
  • Stolen Luggage
  • 6

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the way at Grimsby a passenger got down from the bus & took my bag with all valuables as well, the driver of the bus allowed him to take the bus !! This is real negligence on part of driver...I have filed a police complaint & now the matter is under investigation. My holiday... Read more

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  • Aug 30
  • Ground Transportation - Trains, Buses
  • Coralville, Iowa
  • Reschedule Issue
  • 10

Hello hi I had a personal matter come up ( we all do) so vacation had canceled:( try to send email to inquiries. mega bus.com not for refund just to reschedule for a later day or tomorrow but was told it had to be 24 hours after my travel time Please I ask for a reschedule not a refund?? My reservation summary order is ac3rkpi...my reservation number is 58/59-8478-082914-m8-1810-iow-chi it came... Read more

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  • Aug 26
  • Ground Transportation - Trains, Buses
  • Mobile, Alabama
  • Policy Change
  • 28

Megabus changed their policy concerning my guitar mid trip and tried not to let me return with my guitar. When I explained the situation to the driver, he called my story "***" and said to me that I was a "liar" and then the other two megabus personel ganged up with him and all called me names and harrassed me. I was ordered to verify past trips and other details which I did and s they called me... Read more

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  • Aug 25
  • Ground Transportation - Trains, Buses
  • Louisville, Kentucky
  • Late Bus Arrival
  • 11

HELLO MY NAME IS ERICA MCWANE MY COUSIN PAID FOR ME TO COME TO CHICAGO TO HANDLE SOME BUSINESS MY BUS WAS SUPPOSE TO DEPART ON FRIDAY AT 1:20 AM AND I WOULD ARRIVE IN CHICAGO AT 5:00 BUT THE BUS DIDNT COME TIL 3:10 A.M AND I DIDNT ARRIVE INTO CHICAGO TIL 8:30 SO I WOULD JUST LIKE FOR THEM TO SCHEDULE ME A TICKET TO GO BACK TO LOUISVILLE KY . MY EMAIL IS ericamcwane@yahoo.com you can reach me at... Read more

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  • Aug 25
  • Ground Transportation - Trains, Buses
  • Atlanta, Georgia
  • Bus Driver
  • 54

It's Aug. 25 and I'm on the 4:30pm bus from Jacksonville to Atlanta. Is there a specific policy that states a passenger is not allowed to sit in the 2 seats behind the driver? I called customer service and they said there is no such policy. I spoke to a CSR named Tierra Wilson, who was polite and told me that it was ok for me to sit in the 2 seats behind the driver, in spite of the driver saying... Read more

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  • Aug 25
  • Ground Transportation - Trains, Buses
  • Greece, New York
  • Bus Ride
  • 1
  • 1
  • 3

My sunday trip from nyc to rochester ny. Was very unpleasent the bus pull out was 8am did'nt pull out until 9:45 mind you i stood in line from 6:45 am with a five yr old to get a good seat and the attendent was not helpful at all on top of that we had change to another bus .i had to wake my ,five yr old up and rush to the other bus Read more

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  • Aug 23
  • Ground Transportation - Trains, Buses
  • Air Conditioning
  • 36

My experience from Philadelphia to New York was fine, even pleasant. The bus was clean, on time and quiet. The ride back from New York, however, was more difficult. My daughter had a bad cold and was feeling worse by the minute. The air conditioning was set so low that it was impossible to get comfortable. I asked the woman traveling beside me if she thought it was cold and she said she had... Read more

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  • From mobile
  • Megabus
  • Aug 23
  • by anonymous
  • #525135

Mega bus customer service is the worst! I was told I can not speak with a supervisor to only e mail. I heard the supervisor in the back ground talking yet she refused to come to the phone. I will be sending the ceo a certified letter. Add comment

  • Aug 22
  • Ground Transportation - Trains, Buses
  • Bad Service
  • 21

MY FIRST EXPERIENCE WITH MEGABUS AND ITS LACK OF CUSTOMER SERVICE WAS AN UNMITIGATED DISASTER. I FOUND THEIR CUSTOMER SERVICE DEPARTMENT IS A THIRD PARTY, POSSIBLY OUT SOURCED CALL CENTER WITH NO WAY OF CONTACTING THEM BUT AN EMAIL. MY $20.00 TICKET LOSS DUE TO A POLICY OF NO REFUNDS OR NO RESCHEDULING WAS A HARD LESSON TO LEARN. IT WILL HOWEVER, BE THE LAST TIME I WILL EVER USE MEGABUS. I... Read more

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