Megabus Complaints and Reviews

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Megabus
Main address: 4400 S. Racine Ave. 60609 Chicago IL
1-877-GO2-MEGA (1-877-462-6342), , http://us.megabus.com/ContactUs.aspx
  • 354+51 mobile complaints
  • $43.5K claimed losses
  • $107 average
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  • 1 hour ago
  • Ground Transportation - Trains, Buses
  • Richmond, Virginia
  • No Show And Horrible Customer Service
  • 3

My bus scheduled to depart Richmond Va at 6:20. I arrived at 5:11 and waited. Three buses showed up but they were all going north. I called customer service NUMEROUS times and was told each time to call back in 20 minute because they could not locate the driver and the bus did not have a gps. I asked the rep to allow me to speak to a supervisor and she said she will be disconnecting the call... Read more

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  • 1 day ago
  • Ground Transportation - Trains, Buses
  • St. Louis, Missouri
  • Ticket Refund
  • 3

I BOUGHT A TICKET ON LINE LEAVING STLOUIS MO GOING , TO MEMPHIS TN ORDER NO. AC45CDA FOR 16,SEPT AND RETURN 16/SEPT I HAD APP. WITH MEMPHIS HOUSING AUTHORITY AND RETURN THAT NIGHT DUED TO CHANGES THE MEGA BUS GOING TO CHICAGO WAS THERE AT OLD PLACE UN AWARE ABOUT SITUATION ALSO THEY TRY TO CALL AT THE BUS BUT IT WAS GONE I AM ASKING FOR MY REFUND THE CHICAGO BUS HE DID NOT KNOW EITHER.PRICE IS ... Read more

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  • 1 day ago
  • Ground Transportation - Trains, Buses
  • Bus Delay
  • 7

I've caught the megabus several times now from Birmingham to Preston and back and on a few occasions it has been late. However my coach was due to arrive at 20:10 but because of an accident on the m6 all coaches into Birmingham were delayed. I waited until the last coach and asked them to enquire the whereabouts of my coach and it had apparently been through my stop. I had asked all the coach... Read more

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  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Trenton, Ontario
  • Ground Transportation Travel
  • 8

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am, departing 7:45am to Toronto. The driver arrived late at 8:12am with no apology and no excuse as to why he was late. We should have arrived by 9am and hour and 20 minutes before last check in for my flight. But instead, we arrived at 10:07am, 17 minutes past my final check in time.... Read more

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  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Late Bus Departure
  • 10

My first experience with Megabus will be my last. I arrived on time to load but the bus was 30 minutes late. I go to board my bus and there's a huge line waiting to get bags checked and passengers to board. I didn't mind the waiting, but if the bus would have arrived on time and took care of their business in a timely manner, they would have left on time and not 45 minutes late. The bus, the... Read more

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  • Sep 13
  • Ground Transportation - Trains, Buses
  • Atlanta, Georgia
  • Rude Driver
  • 61

As I'm speaking right now, I'm on mega bus and this bus driver is so rude , I just left Chicago on my way to Atlanta, very tired from a 10 hour layover. Mind I'm a very delightful person, but now I'm pissed , we are here in Louisville, Kentucky picking up passengers and the driver said we would be here for a while so I head out to smoke, the door was closed but apparently the woman ahead of us... Read more

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  • Sep 12
  • Ground Transportation - Trains, Buses
  • Fulham, England
  • Late Bus
  • 13

My sister waited for megabus in charlotte it was 45 mins late that made her an hour late in atlanta, she missed her Orlando connection she waited eight hours overnight to be told at 8 am she couldn't board the bus she needed a new code she has no Wi-Fi only running back and forth with a suitcase to pick up megabus Wi-Fi signal so how could she book a new coach ... Read more

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  • Sep 12
  • Ground Transportation - Trains, Buses
  • Orlando, Florida
  • Bus Travel
  • 26

Arrived at Megabus parking lot in Orlando in plenty of time to take a trip to Miami with my wife, son, daughter-in-law and three grandkids ,one who is just over 1 1/2 years old. Was told there was no parking left as there was only 10 spaces, 5 handicap, and 4 for staff.We asked if we could leave the two cars for a couple of hours till family members could take the cars. The lot foreman yelling... Read more

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  • Sep 11
  • Transportation and Delivery
  • Ashburn, Virginia
  • Bus Delay Refund
  • 26

Varun Bajaj 5074033004 Reservation no. 52-9382-091014-M22R-1830-BOS-NEW I would like to register a complaint with Megabus. I was scheduled to be on the 6.30pm bus from Boston to New York (10th September). All the passengers were waiting for more than one hour in a line at the scheduled gate (no. 25) . The bus did not arrive till 7.35pm. Meanwhile NOT A SINGLE STAFF MEMBER from Megabus was to... Read more

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  • Sep 09
  • Ground Transportation - Trains, Buses
  • Dyersburg, Tennessee
  • Bus Driver
  • 49

At this this very moment I am stuck in the state of Tennessee along with my 3 year old daughter and my 9 month old daughter... We were suppose to be going back to New Orleans Sunday September 7, at 10:00 pm from Memphis terminal... The driver said I only had a ticket for one passenger and I argued him I paid $75 for 3 passengers.... He proceeded to close the door to the under carriage for... Read more

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