Laurie P Srb

I was able to talk to this man who helped me a lot thank you so much!

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I was able to talk to this man who helped me a lot thank you so much! I did not realize it I could come to and from where I live on the bus to the airport this is fabulous!
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Preferred solution: I would like to give compliments to the man who helped me on the phone, he was great!

User's recommendation: Always call Megabus first!

Resolved
Nazeirou B

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Verified Buyer
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Resolved: Report is about bachee sidibe

Megabus - Report is about bachee sidibe
Megabus - Report is about bachee sidibe - Image 2

And his family they putting their others things on for this at the ways not having a toalets for why's this Ali dicos and they're traveling for same alls in my assin for using for them family fuith and sixinigs for them wife's for and whys they getting my assin for this at why's this I'm needing court for about this position for about Ali dicos and his family and I'm not wife's for them about this for and I'm not selvert for this they're traveling is a selvetinigs for is not good at for travellers for you breeders on them and it's all people different for and is all about assin for by creating for anyone is travelling for this marriage system for or you need clear at the pupllercetion about not any disises for you about this system if not you can take people like this ways for and this the reason for yaya jammeh was. H.I.V for him about this jollars for I'm not wanting bachee sidibe system for on I don't want it and I'm not going to a jollar about Malik jajous and his putinigs myins on his work partner for and I'm not wanting it and his putinigs something about Mardinigs on ims for and I don't want to faith him for and I don't want any trouble for about him for his laifinigs on ims for Mardinigs on I'm for natinigs reasons for natinigs about this and want reporting him before I'm getting troubles by him for and they traveling all is taking ims like little children for play with ims about my trouth for natinigs for please is reported to you by something about eles for do about anything for please is I'm president of your USA people please I'm needing trout's for this and his putinigs him wife's on myins for this at and the why's I'm getting troubles because his Mardinigs on ims about sixinigs place for and I don't want it for please outits this for and i.m themes anything for this at please policy low is this for I don't want troubles for him for

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Loss:
$10

Preferred solution: Costors

User's recommendation: I recommend this for report about this report

Cecil D Uxa

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Verified Buyer

Lost my speaker

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Megabus - Lost my speaker
Original review Mar 05, 2024
I was coming from Baltimore Md to NYC and my speaker was still on the bus and it left. Res#49-1686-****24-m21r-2240-bal-new... I take this bus 3 times a week and they never drive right off. My speaker is a JBL 5 in gray
View full review
Pros:
  • Get to destination fast
Cons:
  • Leaving to fast after drop off

Preferred solution: Full refund

Laurie P Srb

I'm trying to find the bus to take me to Riverton plaza front Royal Virginia

I have not been able to contact anyone yet to inquire about which bus to take or where to take it from
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Pros:
  • I would like instructions on where to catch a bus to riverton plaza front royal virginia
Cons:
  • I cannot find a way to get back to front royal virginia

Preferred solution: I would like instructions on where to catch a bus to Riverton Plaza front Royal Virginia

Shandrea B Qww

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Verified Buyer

Change ticket

Megabus - Change ticket
My tickets were booked last week due to death in family I need to change my tickets to a sooner trip as well as purchasing 2 more tickets for my kids please contact me at 904749****. Thank you Shandrea Bell
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Loss:
$123

Preferred solution: Change of day of ticket

Heather G Ore

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Verified Buyer

Driver (Barbara) was very unprofessional, rude, yelling at a family, wouldn't let them or my daughter board because of their suitcases (within standard size of their policy)

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Megabus - Driver (Barbara) was very unprofessional, rude, yelling at a family, wouldn't let them...
Megabus - Driver (Barbara) was very unprofessional, rude, yelling at a family, wouldn't... - Image 2

My daughter has been taking the mega bus for 3 years now back n forth to NYC To State College Pa to visit home. NEVER had an issue until today.

The bus driver (Barbara) refused to let her board. She said her suitcase was too big. It is within specifications required to board the bus, she yelled at her, was extremely rude and unprofessional, she also threw off a family of 4 for the same reason. She did not load Any of the suitcases of any passengers like all the other drivers before.

This is my daughter's 30th trip. I spend a lot of money on bus tickets with this company, never had to deal with this before with Megabus.

Im very disappointed, and hope I get reimbursed for her ticket, as now I will have to take a day off of work to drive her to NYC myself. She stood there and took pictures of us while we were taking pictures of the bus #

View full review
Loss:
$75
Pros:
  • Dont have to drive myself
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Use another bus transportation service if u can to avoid this lady. I would not reccommend her to drive anywhere!!

MD K Kxa

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Verified Reviewer

Not a good service

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I missed the bus for traffic jam but I didnt get any support from the customer care service. Totally *** service
View full review
Loss:
$122

Preferred solution: Full refund

MD K Kxa

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Verified Reviewer
| map-marker Brooklyn, New York

*** services

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I have missed the bus because of train traffic. I mean train made me late for 15 minutes and I missed the bus. But I didnt get any help from the customer care or anybody of mega bus. Its totally *** service
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Serorie E

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Verified Reviewer

Missing Luggage

Megabus - Missing Luggage
Updated by user Oct 19, 2023

No positive response yet , the effort I give towards it , it’s not the sameI receive from Mega bus , regarding that I’ve provided all necessary evidence including my police reference number and bus ticket . The lack of interest is not encouraging , Nevertheless,I still...

Original review Sep 07, 2023
Good morning ,
Please I booked a bus from London to sunderland ,19:30 on 7th September.
I just got to Sunderland and realise by bag has been stolen . A black travelling bag .

All my credential is in there.
My two school identity card , my clothes , my bank cards , my clothes , my shoes my deodorant. , my deodorant , perfume , everything is in my bag .
I find this very heartbroken as it will affect me emotionally . I dont know where to start from .
I will e glad if the management can look into this as soon as possible .

The driver is aware of this . Mega bus Gate14 to sunderland , the bus left by 19:30pm to sunderland Booking #: 55-4448-****23- M12N-1930-LON-SUN
Many thanks
Serorie Egigba
View full review

Preferred solution: Why and how my Luaggage was stolen .

Anonymous
map-marker Chicago, Illinois

No notification of a cancelled bus

I was scheduled for a departure at 8:15am. I called twice the day before to verify the bus was running as there was weather issues.

The second call, the agent was even snotty with me about calling again. He said they would notify me if it was cancelled. I checked my email, paid the extra for a text message and checked my

Phone for cancellation. I received none.

Checked the website and it said it was running. Checked at 3:30 and again at 6am.

My brother had to drive me an hour to get to the bus stop.

No bus.

Called the number and they said I was the only one getting on at that stop and the just didnt notify me.

Had to drive an hour home. My brother was late for work.

All they offered was to reschedule me.

Absolutely negligent and poor customer service.

View full review

User's recommendation: Call before you go to the bus stop

Apollonia Rbb
map-marker Baltimore, Maryland

The take money from my count but no confirm my reservation

I brought 2 times tickets on Saturday but no confirmation tickets and they take my money in my 2 cards
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Samuel B Juz

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Verified Reviewer

I want to change my departure time

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I didnt get help.my issue is not solved. I want to change my departure time but I didnt got any option in my reservation page.
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Preferred solution: To change my departure time

Jewel L Wwx

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Purchased advanced ticket for location that's closed

Megabus - Purchased advanced ticket for location that's closed
Updated by user Sep 30, 2023

Still awaiting a refund from Coach USA, Megabus. They sent emails lying about refunding me for non service to a location that;s closed after I bought pre-purchased tickets. This site is not very useful for getting a resolution to complaints.

Updated by user Sep 12, 2023

I'm writing reviews but Company not responding re my refund.

Original review Sep 12, 2023
Purchased a senior return ticket from Coach USA to Bear Mountain that's valid for 365 days expiring September 15, 2023. Apparently Megabus was to be the carrier.

When I planned trip before expiration I found out by chance call to Coach USA that Bear Mountain was closed long time. Therefore, had to cancel my trip. Coach USA customer service suggested I apply for a refund. But it has turned into a nightmare with both these companies refusing to refund me for a location they are not running.

I'm refusing several emails from Coach USA telling me different and lying about refunding me. Their ticket terms implies that a refund can be issued in a situation, but they insist on withholding refund from a senior citizen on a limited budget. I need action on this issue, as Coach USA and Megabus being stubborn and ticket scammers on this issue. BE AWARE - DONT PURCHASE ADVANCE TICKETS FROM COACH USA/MEGABUS TRIPS.

IF THEY CANCEL RIDE TO YOUR LOCATION, THEY WILL NOT REFUND YOU.

And they will give you runaround when you insist on getting a legit refund. DISHONEST BUS SERVICES.
View full review
Loss:
$17
Cons:
  • Refund denied for non service on purchased ticket

Preferred solution: Full refund

User's recommendation: Don't purchase advance tickets from Coach USA/Megabus. No refund, no compensation if they cancel trip

Tashira Qev
map-marker Montreal, Quebec

Does Megabus go from Montreal to Kitchener Ontario?

Taken Megabus from Montreal to Toronto ( return) 20 times over past years and there is no finer deal out there! Dopes drive while the intelligent humans Megabus it!
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Jaspreet S Hub

Bus breakdown

Bus breakdown from at lest 6 hours and we get three time announcements. Next second bus will be here in 1 hours and we dont get exact time when the bus come
View full review

User's recommendation: Please give is further update when the second bus arrives

Nico L Bvc

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Verified Buyer
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Verified Reviewer

Tefth suffered on bus from NY to Philly

Megabus - Tefth suffered on bus from NY to Philly
Updated by user Oct 06, 2023

This is tha last e-mail sent to me on last Sunday, I'm still waiting a deinitive answer: "Please note that the details of this matter have been provided to our escalation team for further review and ask for your continued patience as they thoroughly investigate to find...

Original review Sep 05, 2023
Good morning,
today I start from NY with megabus at 11:15 to Philadelphia. My reservation number is 2/4-88**-******-M23R-1115-NEW-PHI.

After more or less 30 minutes the bus stopped at a service area along the highway for a mechanical problem. We've swicthed on another bus. During this transfer someone of the passangers took my bag and stolen my cash. I found my bag on a seat in front of the restroom of the second bus without my cash inside.

Your driver is witness of everythig. The amount of stolen cash is 200 $ and 250 . The driver said me that you can control the videos shot by cameras on board of the first and of the second bus. Please control the videos to find the guilty.

I ask to your company to reimborse me the cash stolen. After arriving in Philadelphia I've made a report to a police officer. The number of report is 23-06-04****.

Plese give me a fedback as soon as possible. Thank you
View full review
Loss:
$450

Preferred solution: Stolen cash refund

Megabus FAQs

Winnie Murugi
Winnie Murugi
PissedConsumer Reporter

Megabus is a low-cost bus service company. They operate in over 100 cities in the USA, Canada, and the UK.

Can I cancel the Megabus ticket?

According to the Megabus cancellation policy, you can’t cancel their ticket once you have made your reservation.

Are Megabus tickets refundable?

The Megabus refunds policy states that tickets are non-refundable. Passengers have the option to reschedule their reservations any time before 3 hours to the scheduled departure time. The initial cost of the reservation goes towards payment for the new reservation. You will need to top up any difference and a rescheduling fee applies.

How much is a Megabus ticket?

Megabus ticket prices vary from one destination to another and according to demand for the bus services. Their one-way tickets start from as low as $1.

Is Megabus safe?

Consumers choose Megabus for low-cost tickets but several reviewers on Pissedconsumer.com complained about lost luggage, untimely service delivery, and poor customer service.

What happens if I miss Megabus?

Megabus does not offer any refunds or credits if you miss your bus.

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